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- Tasks: As a Housing Repairs Complaints Surveyor, you'll handle and resolve housing repair complaints.
- Company: Join a reputable organisation dedicated to improving housing standards.
- Benefits: Enjoy competitive pay, potential for contract extension, and a supportive work environment.
- Why this job: Make a real impact in the community while developing your skills in a dynamic role.
- Qualifications: No specific qualifications required; just bring your passion for helping others.
- Other info: This is a temporary role with the possibility of becoming permanent.
Housing Repairs Complaints Surveyor
required for what will initially be a 3-6 month temporary contract, but is likely to become a fixed term or permanent contract in the future. Hourly pay rate will be based on a yearly salary of
£40,777
working 37 hours a week, Monday – Friday. DBS
check will be carried out by the client once the successful candidate has been selected. Please disclose any criminal convictions at application stage. This is a mixed role to include
office
and
home
working, with
visits
to
tenants\’
properties. A car driver with their own vehicle is required, and all visits are locally based. A candidate with previous experience working on the
tools
, in
building
,
construction,
repairs
or
maintenance
, coupled with good computer, and organisational skills is required. Knowledge of
mould
and
damp
issues, and the upcoming
Awaab\’s Law
is highly desirable. Duties: Inspect repairs
which have not been adequately described by the tenant or contractor Organise the placing and management of
responsive
maintenance
and specific contracts for
repair
work
in all
trades
and by appropriate specialists Organise schedules, manage
contractors
involving
repair
work which is not covered by current contract procedures Supervise contractors
, scrutinise and undertake technical audits Organise
minor works
to rectify
fire, flood
damage Carry out site visits in relation to tenant and leaseholders
complaints Advise tenants on easy remedies to protect their homes, security and energy saving Compile and calculate the cost of schedules of repair, liaise with the Council\’s loss adjusters, when required Investigate
complaints
received Benefits: £21.19
per hour Potential for a longer-term position in the future with an increased salary, hourly rate Experience required: Experience in
repairs, defects, maintenance, voids Ability to
inspect repairs
and manage
responsive maintenance
and contractors Social
housing
experience is highly desirable Understanding of
damp
and
mould
issues Knowledge of the upcoming
Awaab\’s Law
is advantageous A confident and professional communicator Car driver
with own transport Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
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Housing Repairs Complaints Surveyor employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Complaints Surveyor
✨Tip Number 1
Familiarise yourself with common housing repair issues and complaints. Understanding the typical problems residents face will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing forums or online webinars to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully resolved complaints or handled difficult situations. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Research the organisation's values and mission. Tailoring your conversation to align with their goals during the interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Housing Repairs Complaints Surveyor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Housing Repairs Complaints Surveyor position. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing repairs, complaints handling, or surveying. Use specific examples to demonstrate your skills and achievements in these areas.
Prepare for DBS Check: Since a DBS check will be carried out, ensure you are prepared to disclose any relevant information. Be honest and transparent about your background to avoid any issues later in the process.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Make sure to address how you can contribute to the company and improve their housing repair processes.
How to prepare for a job interview at Focus Resourcing Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Repairs Complaints Surveyor. Be prepared to discuss how your skills and experiences align with the specific requirements of the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or situations related to housing repairs. Think of examples from your past experience where you successfully resolved issues, demonstrating your problem-solving skills.
✨Show Your Knowledge of Regulations
Familiarise yourself with relevant housing regulations and standards. Being able to discuss these during the interview will show that you are knowledgeable and serious about the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could include inquiries about the team structure, the types of complaints typically handled, or the tools used for managing repairs. It shows your interest in the position and helps you gauge if it's the right fit for you.
