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- Tasks: Lead a dynamic Housekeeping team, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join a vibrant club and fitness centre with a focus on exceptional service.
- Benefits: Enjoy 28 days holiday, pension scheme, free gym access, and staff discounts.
- Why this job: Make a real impact by creating a welcoming environment for members and guests.
- Qualifications: Experience in hospitality housekeeping and strong leadership skills are essential.
- Other info: Opportunity for career growth and live-in accommodation for the right candidate.
The predicted salary is between 29413 - 32800 £ per year.
Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed.
Your role:
- Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits
- Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control
- Organise daily workloads, staff rotas, and departmental administration
- Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas
- Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos
- Ensure all cleaning equipment is fit for purpose, well maintained, and used safely
- Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training
- Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance
- Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met
- Resolve Member feedback and complaints positively and professionally, escalating where necessary
- Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all
- Attend weekly Operations meetings and regular meetings with the Housekeeping Manager
- Cover Duty Manager shifts on a rotational basis
- Accurately report and log incidents or accidents using Alert65
- Undertake any additional duties as requested by the Management Team
About You
Essential:
- Experience in a Housekeeping environment within hospitality, a private Members Club, or similar
- Passion for delivering exceptional customer service and maintaining high standards
- Strong people management skills with the ability to lead by example
- Excellent interpersonal and communication skills (written and verbal)
- Highly organised with strong time management and prioritisation skills
- Proactive problem-solver with the confidence to handle issues effectively
- Competent user of Microsoft Office or similar systems
Desirable:
- Experience using room booking or management systems (e.g. Roommaster)
- Previous line management experience, including rotas, reviews, and one-to-ones
- Experience in a supervisory or management role
Benefits
In addition to a competitive salary and benefits package, you'll enjoy:
- 28 days holiday per year (pro rata)
- Pension scheme with automatic enrolment
- Life assurance scheme
- Hospitality Rewards - discounts across retail, leisure, dining & online
- Free gym and swim access at the Fitness Centre
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary onsite parking
- Friends and family tickets for Henley Royal Regatta
- Staff socials and events
- Membership to the Institute of Hospitality (after successful probation)
- Staff accommodation available on request
Housekeeping Supervisor employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your experience in housekeeping and how you've led teams in the past. The more comfortable you are, the better you'll come across.
✨Tip Number 3
When you get the chance, ask insightful questions during the interview. This shows your interest in the role and helps you understand if the job is right for you. Think about asking about their training processes or how they handle member feedback.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your experience in hospitality and any leadership roles you've had. We want to see how you can inspire a team and maintain high standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to manage a team effectively. Let us know why you're the perfect fit for our club and fitness centre.
Show Off Your Skills: Don’t forget to mention your organisational skills and problem-solving abilities. We’re looking for someone who can handle issues confidently and keep everything running smoothly, so make sure to highlight these in your application.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Focus Resourcing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeping Supervisor. Familiarise yourself with the daily operations, staff management, and customer service expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and performance management. This will illustrate your ability to inspire and motivate others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of specific situations where you've resolved issues effectively or improved cleanliness standards. Practising these scenarios will help you respond confidently during the interview.
✨Demonstrate Your Customer Service Passion
The role requires a strong focus on delivering exceptional experiences for Members and Guests. Be ready to discuss your approach to customer service and how you ensure high standards are maintained. Sharing personal anecdotes can make your passion more relatable and memorable.
