At a Glance
- Tasks: Lead a dynamic claims team while handling customer claims and mentoring colleagues.
- Company: Join a supportive and forward-thinking insurance company focused on development.
- Benefits: Starting salary of £31k, healthcare support, 28 days holiday, and more perks.
- Other info: Enjoy modern offices and opportunities for career growth.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in insurance claims and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
We are delighted to be supporting our client with the recruitment of an experienced
Claims Team Leader
to join their growing team.
This is a fantastic opportunity for a confident claims professional who enjoys being hands-on while supporting and developing others.
You'll spend around 50% of your time handling claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.
You'll be responsible for: Handling customer claims accurately and efficiently.
Supporting and mentoring members of the claims team.
Acting as an escalation point for complex claims and customer queries.
Ensuring claims meet agreed SLAs and regulatory requirements.
Supporting quality, compliance and operational standards.
Assisting the Claims Manager with the day-to-day running of the department.
Handling customer complaints professionally.
Maintaining accurate records and system updates.
We're looking for someone with: Previous experience in insurance claims or a customer-focused environment.
Experience supporting, mentoring or coaching colleagues.
Excellent communication and organisational skills.
Strong attention to detail and decision-making ability.
A customer-focused approach and positive attitude.
An understanding of compliance and working within a regulated environment.
What's on Offer?
Our client offers a supportive, forward-thinking environment with excellent opportunities for development, alongside: Starting salary of 31k Career development and training Healthcare and wellbeing support Up to 28 days' holiday + bank holidays Birthday day off Company pension Perkbox and EAP On-site personal trainer Modern offices If you're an experienced claims professional looking for your next step, we'd love to hear from you.
Apply today or contact us for a confidential conversation.
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Locations
Claims Team Leader in Hampshire, Portsmouth employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Leader in Hampshire, Portsmouth
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Focus Resourcing Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Focus Resourcing Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Team Leader in Hampshire, Portsmouth
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Focus Resourcing Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Focus Resourcing Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Focus Resourcing Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Focus Resourcing Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Focus Resourcing Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
