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- Tasks: Be the first point of contact for customers, handling queries and processing orders.
- Company: Join a thriving global organisation with a focus on outstanding customer experiences.
- Benefits: Enjoy generous holiday allowance, pension plan, private medical, and annual bonuses.
- Why this job: Make a real difference in customer satisfaction while working flexibly and remotely.
- Qualifications: Fluency in Dutch and English, with strong communication and IT skills.
- Other info: Flexible working options available in a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to be recruiting an experienced, Dutch-speaking Customer Service Advisor to join a thriving global organisation in a full-time, permanent role, where you will play a key part in delivering outstanding customer experiences. Hybrid and flexible working available!
Benefits:
- Generous holiday allowance
- Pension plan
- Life assurance
- Private medical
- Annual bonus scheme
As the Dutch Customer Service Advisor, you will be responsible for:
- First point of contact for customers via phone and email
- Processing orders, up-selling additional products where appropriate
- Ensuring customers are kept updated throughout the order process
- Establish and maintain positive working relationships with customers
The successful Dutch Customer Service Advisor will have the following related skills / experience:
- Fluent in Dutch and English is essential
- Excellent communication skills
- Strong customer focus
- Good IT skills
Dutch Customer Service Advisor in Guildford employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Customer Service Advisor in Guildford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Dutch Customer Service Advisor, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Don’t forget to highlight your IT skills during the interview. Being tech-savvy is crucial for this role, so be ready to discuss any relevant software or tools you've used in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dutch Customer Service Advisor in Guildford
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a Dutch-speaking Customer Service Advisor, make sure to highlight your fluency in both Dutch and English. Use examples from your past experiences where you’ve successfully communicated with customers in these languages.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We want to see how your skills and experiences align with what we’re looking for, so don’t be shy about making those connections clear!
Highlight Your Customer Focus: As a Customer Service Advisor, your ability to connect with customers is key. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles. We love hearing about your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that it gets into the right hands quickly. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at Focus Resourcing Group
✨Brush Up on Your Language Skills
Since the role requires fluency in both Dutch and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Company Inside Out
Research the company’s values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the organisation. Be ready to discuss how your personal values align with theirs.
✨Prepare for Customer Scenarios
Think of common customer service situations you might encounter and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to maintain positive relationships with customers.
✨Show Off Your IT Skills
As good IT skills are essential for this role, be prepared to discuss any relevant software or tools you’ve used in previous jobs. If possible, mention specific examples of how you’ve used technology to enhance customer service or streamline processes.
