At a Glance
- Tasks: Be the friendly face of our prestigious client, managing front-of-house duties and assisting residents.
- Company: Join a reputable organisation in Cheltenham with a focus on customer service.
- Benefits: Earn £14 per hour for a temporary role from 5th to 9th October.
- Other info: Enjoy a varied role with opportunities to showcase your organisational skills.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: Experience in reception or customer-facing roles is essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Cheltenham
Pay: £14 per hour
Dates: 5th - 9th October, 9-5pm
We are currently recruiting for an experienced Facilities Administrator / Receptionist to provide temporary cover at a prestigious client site in Cheltenham. This is an excellent opportunity for a friendly, professional and customer-focused individual who enjoys working with people and is confident managing a varied front-of-house role.
The Role
- You will be based in the development office and act as the main point of contact for residents and visitors, providing a warm, welcoming and professional service while helping to ensure the development is maintained to a high standard.
- Carrying out regular hourly checks of the property.
- Acting as the first point of contact for residents, responding to queries and assisting with property-related issues.
- Arranging and coordinating local contractors where required.
- Providing helpful information about local services, events and places of interest.
- Identifying and reporting maintenance issues.
- Maintaining event and visitor suite diaries.
- Representing the company in a friendly, professional and approachable manner.
- Supporting Health & Safety requirements at the development.
About You
- Experienced in reception, front of house, facilities or another customer-facing role.
- Friendly, approachable and confident dealing with people.
- A clear and effective communicator.
- Comfortable working independently and using their initiative.
- Organised, proactive and practical.
- Customer-focused, with the ability to understand and respond to residents' needs.
- Confident using general IT systems.
- Knowledgeable about Health & Safety.
- Experience in office or contract management would be advantageous.
Receptionist in Gloucester employer: Focus Resourcing Group
Joining our independent school as a Maintenance Operative means becoming part of a dedicated and welcoming Estates team committed to creating a safe and inspiring environment for students and staff alike. With opportunities for professional development, a supportive work culture, and the chance to contribute to meaningful school events, this role offers not just a job, but a rewarding career in education. Enjoy the unique advantage of working in a vibrant community where your efforts directly impact the learning experience of young minds.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gloucester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Focus Resourcing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Focus Resourcing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist in Gloucester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Focus Resourcing Group.
How to prepare for a job interview at Focus Resourcing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Focus Resourcing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Focus Resourcing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
