At a Glance
- Tasks: Troubleshoot technical issues and provide support to clients and the public.
- Company: Established company with a focus on innovation and customer service.
- Benefits: Competitive salary, 20 days holiday, pension, and private healthcare.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in technical support.
- Qualifications: Experience in technical support and a background in electrical systems preferred.
The predicted salary is between 35000 - 40000 £ per year.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- £35,000 - £40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and having any metering experience would be a huge plus
- Strong technical background and ability to learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confident customer service skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Locations
Electrical Engineer in Essex, Hockley employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Engineer in Essex, Hockley
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Electrical Engineer role you’re after at Focus Resourcing Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Focus Resourcing Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Focus Resourcing Group.
✨Apply Through Company Websites
When you spot a role like Electrical Engineer at Focus Resourcing Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Electrical Engineer in Essex, Hockley
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Electrical Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Focus Resourcing Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Focus Resourcing Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Focus Resourcing Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Focus Resourcing Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Focus Resourcing Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
