At a Glance
- Tasks: Lead a team to enhance resident engagement and organise impactful events.
- Company: Join a forward-thinking organisation dedicated to improving social housing.
- Benefits: Earn £40,777 per year with a pension and career development opportunities.
- Other info: Dynamic role with the chance to influence positive change in the community.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong communication skills and experience in team management are essential.
The predicted salary is between 40777 - 40777 £ per year.
Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be £40,777.
Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable.
Duties:
- Lead Stop Social Housing Stigma Campaign
- Develop and report resident engagement outcomes
- Organise a large annual event, gathering resident feedback to drive service improvements
- Develop meaningful performance metrics reported by residents to monitor and guide service improvements
- Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions
- Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodations
- Develop and implement strategies to engage underrepresented resident groups
- Line-manage Resident Engagement Officers and Assistants
- Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards
- Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation
Benefits:
£40,777 annum Pension
Experience required:
- Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
- Experience supervising, developing and motivating a team
- Experience setting and monitoring performance targets
- Experience delivering employee training
- Self-motivated, pro-active, empathetic, resilient, creative
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
Desirable experience:
- Experience delivering resident training
- Comprehensive understanding and experience of local authority, social housing resident engagement services
- Experience working in social housing resident engagement services
- An understanding of national resident empowerment and engagement and housing policy and practice
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Engagement Team Leader employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Team Leader
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Focus Resourcing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Focus Resourcing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Focus Resourcing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Focus Resourcing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Engagement Team Leader
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Focus Resourcing Group:Before hitting send, make sure to tailor your application specifically to Focus Resourcing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Focus Resourcing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
