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- Tasks: Assist customers by resolving housing issues and keeping them updated.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive pay rate and a structured Monday to Friday schedule.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a temporary position with potential for future opportunities.
Customer Service Coordinator required for an immediate temp position. Pay rate per hour will be £14.42. Working hours will be Monday – Friday, 8.30am – 5.30pm.
Duties:
- Breakdown issues reported into specific housing defects
- Produce relevant remedial work instructions
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure
Benefits:
- £14.42 per hour
Experience required:
- Customer service experience required
- Housing, social housing, new build, new homes, developers, residential construction industry experience is desirable
- Excellent communication skills
- Reliable, punctual and hardworking
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Customer Service Coordinator employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with common housing defects and customer service protocols. This knowledge will help you speak confidently about how you can address issues effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially in keeping customers updated. Being able to demonstrate your ability to manage customer expectations will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've handled administrative tasks in previous roles. This will highlight your ability to manage multiple responsibilities efficiently.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your answers with our company culture during the interview will demonstrate your genuine interest in joining our team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties of a Customer Service Coordinator. Highlight key responsibilities such as breaking down issues and producing work instructions, as these will be important in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administration. Use specific examples that demonstrate your ability to handle housing defects and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your skills in managing customer queries and keeping clients updated, as well as your ability to follow administrative directives.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Customer Service Coordinator.
How to prepare for a job interview at Focus Resourcing Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the specific duties mentioned in the job description, such as handling housing defects and producing work instructions.
✨Showcase Your Communication Skills
Since the role involves keeping purchasers updated, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved customer issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of past experiences where you successfully dealt with similar issues, especially in a customer service context.
✨Highlight Your Administrative Skills
The position requires dealing with various administrative functions. Be ready to discuss your experience with administrative tasks, including any software or tools you’ve used to manage customer information or track issues.
