Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate their onboarding journey and resolve queries.
- Company: Join a well-established client in Monmouth with a strong reputation.
- Benefits: Enjoy perks like 29 days holiday, upskilling support, and charity days.
- Why this job: Be part of a supportive culture that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Opportunity to work with Salesforce and collaborate with compliance teams.
The predicted salary is between 24000 - 36000 £ per year.
An excellent opportunity has arisen to work for our established client in Monmouth as a Customer Service Advisor. The purpose of the Customer Service Advisor is to guide customers through their onboarding journey.
Benefits:
- Perk box
- 29 days hols + bank holidays + winter shut down - length of service increase to hols
- £500 support for upskilling
- 3 days per year to 'give back' (charity work)
- Pension
As the Customer Service Advisor, you will be responsible for:
- Maintaining customer records in Salesforce.
- Answering queries relating to the technical use of the software.
- Working closely with the compliance teams to ensure customers have everything they need.
- Solving customer queries.
The successful Customer Service Advisor will have the following related skills / experience:
- Strong verbal and written communication skills.
- Excellent IT skills.
- Previous customer service experience.
For more information, please contact Sharon Tanner or Chloe Bennett on 0118 956 7064.
Customer Service Advisor in Monmouth employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Monmouth
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for the role. Consider taking a quick online course or tutorial to brush up on your skills, which will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Research common customer service scenarios and solutions related to software onboarding. Being prepared with examples of how you would handle specific queries can set you apart during any discussions.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. This could be with friends or family, focusing on explaining technical concepts clearly and concisely, which is crucial for this role.
✨Tip Number 4
Show your enthusiasm for the company’s values, especially regarding their charity work. Think of ways you can contribute to their 'give back' days, as this demonstrates alignment with their culture and mission.
We think you need these skills to ace Customer Service Advisor in Monmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant IT skills. Use specific examples that demonstrate your ability to solve queries and maintain records, particularly in systems like Salesforce.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your strong communication skills and previous experience make you a perfect fit for guiding customers through their onboarding journey.
Showcase Relevant Skills: When detailing your experience, focus on your verbal and written communication skills. Provide examples of how you've successfully resolved customer queries in the past, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Customer Service Basics
Brush up on fundamental customer service principles. Be prepared to discuss how you would handle common customer queries and complaints, as this role heavily relies on your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with Salesforce
Since maintaining customer records in Salesforce is a key responsibility, make sure you have a basic understanding of the platform. If you have prior experience, be ready to share specific examples of how you've used it in past roles.
✨Demonstrate Your Communication Skills
Strong verbal and written communication skills are essential for this position. During the interview, practice clear and concise responses, and consider how you can showcase your ability to explain technical concepts in an easy-to-understand manner.
✨Show Enthusiasm for Upskilling
With the opportunity for £500 support for upskilling, express your eagerness to learn and grow within the company. Discuss any relevant training or courses you’re interested in that could enhance your skills as a Customer Service Advisor.
