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- Tasks: Support the Service/Installations Manager and handle customer inquiries daily.
- Company: Join a well-established client in Theale with a strong reputation.
- Benefits: Enjoy a competitive salary and a Monday to Friday work schedule.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Full-time role with potential for growth within the company.
The predicted salary is between 25000 - 26000 £ per year.
An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday – Friday, 8.30am – 5.00pm and will be paying an annual salary of between £25,000 – £26,000 depending on experience.
As the Customer Service Administrator, you will be responsible for:
- Assisting the Service/Installations Manager & Supervisor.
- Answering the Se…
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Customer Service Administrator employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and customer service philosophy will help you demonstrate your enthusiasm and fit for the role during any conversations.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your skills effectively.
✨Tip Number 3
Practice common customer service scenarios that may come up in the role. Being able to articulate how you would handle difficult customers or unexpected situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to assist managers and supervisors effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your problem-solving skills and ability to handle customer inquiries efficiently.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Focus Resourcing Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Administrator position, such as how you handle difficult customers or your experience with administrative tasks. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. Be sure to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experiences to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the role and the company. This shows your enthusiasm and helps you determine if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
