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For Companies At a Glance
- Tasks: Diagnose and resolve IT issues on-site, making a real difference for customers.
- Company: Join a leading national IT Service Provider working with top UK brands.
- Benefits: Competitive salary, private healthcare, generous holiday, and a company van.
- Why this job: Be the tech hero who bridges issues and business success in a dynamic environment.
- Qualifications: Experience in IT maintenance, excellent customer service, and a clean driving license.
- Other info: Enjoy significant travel, flexible hours, and great career growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Our outstanding and successful client, a national IT Service Provider who works with some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Coventry area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers' on-site technology, including EPOS, business systems, and back office servers.
You will be the bridge between tech issues and business success - making a tangible difference for customers!
- Location: Coventry / West Mids region (on-site visits + remote reporting)
- Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
- Company Van: Van provided
- Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)
- Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get an excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You’ll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes - liaise with management, IT providers & third parties
- Mediating IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we’re looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
- High degree of flexibility in terms of hours of work and location.
- High level of health, safety and environmental compliance
- Full clean driving license.
- Clean DBS required.
IT Field Technician in Coventry employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician in Coventry
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Coventry to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those related to EPOS systems and network troubleshooting. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and customer service scenarios. Practice makes perfect, so grab a mate and do some mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the right people in the industry.
We think you need these skills to ace IT Field Technician in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Technician role. Highlight your experience with EPOS systems, network troubleshooting, and any relevant customer service skills. We want to see how you can bridge tech issues and business success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your flexibility with hours and locations, and how your past experiences align with what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and provide actionable solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPOS systems, networks, and business systems. Be ready to discuss specific technical issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of how you've provided excellent customer service. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your ability to communicate effectively and maintain positive relationships.
✨Demonstrate Flexibility and Adaptability
With significant regional travel and varying hours, it's crucial to convey your flexibility. Share experiences where you've adapted to changing circumstances or worked outside of standard hours. This will reassure them that you're ready for the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
