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- Tasks: Assist customers by resolving issues and keeping them updated on progress.
- Company: Join a dynamic team in the housing and construction industry.
- Benefits: Earn £14.42 per hour with a Monday to Friday schedule.
- Why this job: Make a difference by helping clients and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for future roles.
The predicted salary is between 14 - 15 £ per hour.
Customer Service Coordinator required for an immediate temp position. Pay rate per hour will be £14.42. Working hours will be Monday - Friday, 8.30am - 5.30pm.
Duties:
- Breakdown issues reported into specific housing defects
- Produce relevant remedial work instructions
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position
Benefits:
- £14.42 per hour
Experience required:
- Customer service experience required
- Housing, social housing, new build, new homes, developers, residential construction industry experience is desirable
- Excellent communication skills
- Reliable, punctual and hardworking
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Customer Service Advisor in Chelmsford employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chelmsford
✨Tip Number 1
Make sure you research the company and its values before your interview. This shows that you're genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. Think about how you'd handle difficult customers or tricky situations, as this will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This not only shows your enthusiasm but also gives you a chance to find out if the job is right for you.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re polite and professional!
We think you need these skills to ace Customer Service Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor position. Keep it friendly and professional, and let us know what excites you about the role.
Show Off Your Communication Skills: Since this role involves liaising with clients and keeping them updated, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this and future positions. Plus, you can check out all our current vacancies there!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common housing defects and the types of issues clients might report. This will help you speak confidently about how you can handle these situations.
✨Show Off Your Communication Skills
Since this role is heavily telephone-oriented, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to demonstrate your ability to keep clients updated on their issues. Role-play with a friend if you can!
✨Stay Calm Under Pressure
The job requires someone who can remain calm while juggling multiple tasks. Think of examples from your past experience where you successfully managed a busy workload or resolved a challenging situation. Share these stories during your interview to showcase your ability to thrive under pressure.
✨Be Proactive
Employers love candidates who take initiative. Prepare questions that show your interest in the company and the role. Ask about the team dynamics or how they handle high-pressure situations. This not only shows your enthusiasm but also your proactive approach to problem-solving.
