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- Tasks: Provide technical support and troubleshoot IT issues for customers and field engineers.
- Company: Join a supportive tech company with a focus on growth and development.
- Benefits: Competitive salary, private medical insurance, pension scheme, and discounted gym membership.
- Why this job: Kickstart your IT career in a dynamic environment with great opportunities for advancement.
- Qualifications: Strong communication skills and experience with IT hardware and software.
- Other info: Flexible shifts, including remote evening and night work, with excellent team culture.
The predicted salary is between 23810 - 27500 £ per year.
Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background. The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).
What you’ll be doing:
- Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
- Where a remote fix is not possible, identify and order parts required by field service engineering team.
- Provide technical support to field service engineers on a broad range of IT equipment.
- Keeping customers informed at all times of progress of work.
What we’re looking for:
- Good attitude and communication style when dealing with customers.
- Strong verbal and written communication skills and in particular using the telephone.
- Competent PC user including Microsoft package.
- PC and peripheral equipment (hardware and software) experience.
- Professional, logical, and methodical approach to work.
- Flexible and willing to work outside of business hours.
Salary & Benefits:
- Base salary is £23,810 however overtime & standby takes this to circa £27,500.
- Private Medical Insurance.
- Pension scheme.
- 23 days holiday plus bank.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Working in bright, modern offices.
- Friendly, outgoing, and supportive team.
- Excellent reward & recognition scheme.
- Discounted gym membership.
This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we’d love to hear from you!
IT Helpdesk Advisor in Cardiff employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for those interviews! Research common IT Helpdesk scenarios and practice your responses. We want you to shine when discussing your technical skills and customer service experience.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for tech support comes through. Companies love candidates who are not just qualified but also genuinely excited about the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows that you’re keen and professional, which is always a plus in the IT field.
We think you need these skills to ace IT Helpdesk Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience with IT hardware and software. We want to see how your background in tech support or IT repair makes you a perfect fit for the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're excited about joining our supportive team. Let us know how you can contribute to our culture!
Show Off Your Customer Service Skills: Since this role involves dealing with customers, make sure to mention any relevant experience you have in providing excellent customer service. We love candidates who can communicate effectively and keep customers informed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and software. Be ready to discuss your past experiences in tech support or IT repair, as this will show that you have the practical skills needed for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, it's crucial to demonstrate strong verbal communication. Practise explaining technical issues in simple terms, so you can convey information clearly and effectively during the interview.
✨Show Your Flexibility
This role involves working shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to work outside standard hours. Highlight any previous experience you have with flexible working arrangements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
