At a Glance
- Tasks: Provide top-notch phone and email support to customers across the UK.
- Company: Join a friendly and supportive team in a dynamic environment.
- Benefits: Earn £12.82 per hour with full-time hours and potential for extension.
- Other info: Immediate start available; car driver preferred unless local.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Good communication skills and PC proficiency required.
The predicted salary is between 12.82 - 12.82 £ per hour.
Are you available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting asap. This is a Temporary role running until the end of July, however, this could be extended.
Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support. Due to location, candidates will ideally have access to their own transport.
Hourly Rate: £12.82 per hour
Hours: Full time, 37.5 hours per week.
Shifts: 9am - 5:30pm Monday to Friday.
What you'll be doing:
- Provide telephone and email support to customers throughout the UK.
- Co-ordinate engineer visits to customer sites and escalate service requests.
- Deal with any concerns over the phone and complete call incident reports.
- Update and maintain the company database.
What we're looking for:
- Good attitude and communication style when dealing with customers.
- Competent PC user including Microsoft package.
- Professional approach and customer focused.
- Car driver essential unless you live in the CF23 area.
If you're available immediately, looking for a friendly team and work environment to join, and have good PC and customer service skills - we want to hear from you!
Customer Support Administrator in Cardiff employer: Focus Resourcing Group
Join a dynamic and supportive team as a Customer Support Administrator, where your contributions are valued and recognised. With a focus on employee growth and a friendly work culture, this role offers the opportunity to develop your skills while providing essential support to customers across the UK. Located conveniently for those with transport, you will enjoy a collaborative environment that prioritises both professional development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Focus Resourcing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Focus Resourcing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Administrator in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Focus Resourcing Group.
How to prepare for a job interview at Focus Resourcing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Focus Resourcing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Focus Resourcing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
