At a Glance
- Tasks: Provide top-notch phone and email support to customers across the UK.
- Company: Join a friendly and supportive team in a dynamic work environment.
- Benefits: Earn £12.82 per hour with full-time hours and potential for extension.
- Other info: Immediate start available, perfect for students seeking temporary work.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Great communication skills and basic PC knowledge required.
The predicted salary is between 25000 - 27000 € per year.
We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting on Tuesday! This is a Temporary role running until the end of July, however, this could be extended.
Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support. Due to location, candidates will ideally have access to their own transport.
Hourly Rate: £12.82 per hour
Hours: Full time, 37.5 hours per week.
Shifts: 9am - 5:30pm Monday to Friday.
What you'll be doing:
- Provide telephone and email support to customers throughout the UK.
- Co-ordinate engineer visits to customer sites and escalate service requests.
- Deal with any concerns over the phone and complete call incident reports.
- Update and maintain the company database.
What we're looking for:
- Good attitude and communication style when dealing with customers.
- Competent PC user including Microsoft package.
- Professional approach and customer focused.
If you're available immediately, looking for a friendly team and work environment to join, and have good PC and customer service skills - we want to hear from you!
Customer Support Administrator in Cardiff employer: Focus Resourcing Group
Join a dynamic and supportive team as a Customer Support Administrator, where your contributions are valued and recognised. With a focus on employee growth and a friendly work culture, this role offers the opportunity to develop your skills while providing essential support to customers across the UK. Enjoy a competitive hourly rate and the chance to work in a collaborative environment that prioritises both professional development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Cardiff
✨Tip Number 1
Be ready to showcase your customer service skills! When you get that call for an interview, think about examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 2
Don’t underestimate the power of a friendly attitude! During your interview, let your personality shine through. A positive vibe can make all the difference in a customer support role, so be yourself and show us how you connect with people.
✨Tip Number 3
Brush up on your tech skills! Since you'll be providing technical support, it’s a good idea to familiarise yourself with common issues customers face. We love candidates who can demonstrate their problem-solving abilities on the spot.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for enthusiastic team players like you, so don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Administrator in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer support shine through! We love candidates who are excited about helping others and can convey that in their words.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your communication skills and any previous roles where you provided support, as this is key for us in the Customer Support Administrator role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role quickly.
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Stuff
Make sure you brush up on the basics of customer support and technical troubleshooting. Familiarise yourself with common issues customers might face and how to resolve them. This will show that you're proactive and ready to jump in!
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email interaction, practice articulating your thoughts clearly. You could even do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific customer situations. Think about times you've dealt with difficult customers or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Team Spirit
This role is all about being part of a friendly team, so be sure to convey your enthusiasm for collaboration. Share examples of how you've worked well in teams before and how you can contribute to a positive work environment.
