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- Tasks: Provide advanced technical support and manage infrastructure for customers.
- Company: Join a leading tech firm with a focus on innovation and security.
- Benefits: Flexible shifts, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex issues and enhancing system security.
- Qualifications: Experience in Microsoft Infrastructure and strong problem-solving skills.
- Other info: Dynamic role with 24/7 shifts and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.
Location: Working at Cardiff Head Office
Shifts: Shifts run across 24 / 7 - 365 days. All evening and night shifts are worked from home.
What you’ll be doing:
- Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
- Endpoint Management: Oversee MDM / Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
- Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
- Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
- Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
3rd Line Service Desk Engineer in Cardiff employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Service Desk Engineer in Cardiff
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry, especially those who work in roles similar to a 3rd Line Service Desk Engineer. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for technical interviews by brushing up on your skills with Microsoft Infrastructure and PowerShell scripting. We recommend setting up a mock interview with a friend or using online platforms to practice common technical questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job listings that you won’t find anywhere else.
We think you need these skills to ace 3rd Line Service Desk Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Infrastructure, Cyber Essentials compliance, and any relevant automation skills. We want to see how your background aligns with the role of a 3rd Line Service Desk Engineer!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Mention specific projects or experiences that showcase your ability to handle complex issues and maintain security standards.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Whether it’s PowerShell scripting or managing MDM/Intune, we want to know how you’ve used these skills in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Infrastructure, especially Entra ID and Azure. Be ready to discuss how you've maintained and supported these systems in the past, as well as any experience with VMs and hosted services.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Think about times when you had to ensure system availability or maintain security standards, and be ready to explain your thought process and the steps you took.
✨Demonstrate Your Automation Know-How
Since automation is key for this role, be prepared to talk about your experience with PowerShell scripting. Have a couple of examples ready where you've used scripts to streamline operations or boost efficiency.
✨Understand the Importance of Compliance
Familiarise yourself with Cyber Essentials and be ready to discuss how you've ensured compliance in previous roles. Highlight your experience with timely patching and monitoring, as this will show you're proactive about security.
