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- Tasks: Lead a high-performing IT team while tackling complex technical challenges.
- Company: Established IT Services provider in Cardiff with a focus on innovation.
- Benefits: Competitive salary, 23 days holiday, private healthcare, and more.
- Why this job: Step into a leadership role and make a real impact in tech.
- Qualifications: Strong leadership skills and proven 3rd Line support experience.
- Other info: Join a supportive environment that values growth and teamwork.
The predicted salary is between 28000 - 31500 £ per year.
Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.
What you'll be doing:
- Team Leadership & People Development
- Allocate work, set priorities, and ensure effective rota coverage.
- Provide coaching, feedback, and regular 1:1 support.
- Contribute to performance management and staff development.
- Operational Oversight
- Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
- Act as the senior escalation point for complex technical issues.
- Maintain structured ownership of key service areas and responsibilities.
- Cross-Functional Collaboration
- Work closely with Service Desk leadership, project teams, and security teams.
- Participate in handovers, operational reviews, and service discussions.
- Continuous Improvement
- Identify opportunities to streamline workflows and improve efficiency.
- Promote consistency, accountability, and high-quality service delivery.
- Support documentation, process development, and knowledge sharing.
What we're looking for:
- Strong leadership qualities with the ability to coach, motivate, and guide others.
- Excellent communication skills and a collaborative approach.
- Proven experience in a technical environment, ideally within 3rd Line support.
- Strong organisational capability and the ability to manage priorities effectively.
- A proactive mindset with a passion for improving service quality and team performance.
Salary & Benefits: Salary will be £35,000 - £37,500 per annum, plus full company benefits including:
- 23 days holiday per year plus bank holidays
- Free on-site parking
- Private BUPA healthcare
- Group Income Protection
- Life Assurance
- A supportive, innovative and values-driven environment.
If you're ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust.
3rd Line IT Team Leader in Cardiff employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Team Leader in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and technical challenges. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached or developed team members in the past. This will highlight your ability to lead a high-performing engineering team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line IT Team Leader in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 3rd Line IT Team Leader role. Highlight your leadership qualities and technical expertise, as we want to see how you can blend both in this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience in coaching and developing teams.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service quality or streamlined workflows in your previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing Group
✨Show Your Leadership Skills
As a 3rd Line IT Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching and motivating others. Think about specific situations where you allocated work effectively or provided constructive feedback.
✨Know Your Technical Stuff
Brush up on your technical knowledge, especially around 3rd Line support. Be ready to discuss complex issues you've resolved and how you escalated them when necessary. This will show that you not only have hands-on experience but also understand the operational oversight required in this role.
✨Emphasise Collaboration
This role requires working closely with various teams, so be prepared to talk about your collaborative experiences. Share examples of how you've worked with service desks, project teams, or security teams to achieve common goals. Highlight your communication skills and how they helped in cross-functional projects.
✨Focus on Continuous Improvement
The company values efficiency and high-quality service delivery. Think of instances where you've identified opportunities for improvement in workflows or processes. Be ready to discuss how you implemented changes and the positive impact they had on team performance or service quality.