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- Tasks: Lead a team in a dynamic call centre environment, managing performance and ensuring targets are met.
- Company: Join a well-established client known for their commitment to excellence and employee development.
- Benefits: Enjoy a competitive salary, structured hours, and the chance to develop your leadership skills.
- Why this job: This role offers a vibrant work culture and the opportunity to make a real impact on team success.
- Qualifications: Previous experience in a call centre or leadership role is essential; car driver required due to location.
- Other info: Work a rotating schedule with weekends off every three weeks.
The predicted salary is between 30000 - 30000 £ per year.
Call Centre Team Leader required to join our established client, with a focus on personnel management, setting and monitoring of KPI's, and ensuring SLA agreements are met.
Salary of £30,000 per annum.
Working hours are Monday - Friday, 7am until 3pm and 12pm until 8pm on a weekly rotation, working one in three weekends, with the two days off that week.
A car driver is required due to the office location.
Call Centre Team Leader employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader
✨Tip Number 1
Familiarise yourself with key performance indicators (KPIs) relevant to call centres. Understanding how these metrics are measured and what they mean will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your leadership skills, especially in a call centre environment. Be prepared to discuss your experience in managing teams, resolving conflicts, and motivating staff to meet targets.
✨Tip Number 3
Research the company’s service level agreements (SLAs) and their importance in the call centre industry. Showing that you understand SLAs and how to ensure compliance can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully handled challenging situations in previous roles. Being able to articulate your problem-solving skills will be crucial in a leadership position.
We think you need these skills to ace Call Centre Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Call Centre Team Leader. Highlight your experience in personnel management, KPI monitoring, and SLA agreements in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Use specific examples from your past roles that demonstrate your leadership abilities and success in meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in this position and how your background makes you a perfect fit for the team leader role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Focus Resourcing Group
✨Understand the Role
Make sure you have a clear understanding of what a Call Centre Team Leader does. Familiarise yourself with personnel management, KPI setting, and SLA agreements, as these will likely be key discussion points during your interview.
✨Showcase Leadership Skills
Prepare examples from your past experiences that demonstrate your leadership abilities. Discuss how you've successfully managed teams, resolved conflicts, or improved performance metrics in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations in a call centre environment, such as dealing with an underperforming team member or managing high call volumes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
