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- Tasks: Coordinate customer care for new build homes and manage client communications.
- Company: Established organisation in the new homes sector with a supportive team.
- Benefits: Competitive salary, 25 days holiday, life insurance, and pension.
- Why this job: Join a growing team and make a difference in customer satisfaction.
- Qualifications: Experience in customer care, excellent communication, and multitasking skills.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 26000 - 28000 £ per year.
Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Yearly salary is between £31,000 - £33,000.
Duties:
- Breakdown issues reported into specific defects
- Produce relevant remedial work instructions
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position
Benefits:
- £31,000 - £33,000 per annum
- Parking
- 25 days holiday plus bank holidays
- Life Insurance
- Death in service
- Pension
Experience required:
- Previous new build, new homes customer care, housing, social housing experience
- Ability to multi-task and remain calm under pressure
- Excellent communication skills, both verbal and written
- Good eye for detail
- Excellent empathy and professionalism but also able to be assertive
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.
Customer Care Co-ordinator in Billericay employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator in Billericay
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your experience in customer care and demonstrate your ability to handle pressure effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they handle customer feedback shows that you’re engaged and ready to contribute.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and reinforces your enthusiasm for the Customer Care Coordinator position.
We think you need these skills to ace Customer Care Co-ordinator in Billericay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially in new build or housing sectors. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Be sure to mention your ability to multi-task and stay calm under pressure, as these are key traits we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of liaising with clients, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this and future positions. Plus, you can check out all our current vacancies while you’re there!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Stuff
Make sure you understand the ins and outs of customer care in the new build sector. Brush up on common issues that arise in housing and be ready to discuss how you've handled similar situations in the past.
✨Show Off Your Communication Skills
Since this role is heavily telephone-oriented, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your verbal communication and ensure you can convey empathy while being assertive.
✨Demonstrate Your Multi-Tasking Ability
Prepare examples of times when you've successfully managed multiple tasks under pressure. This could involve juggling client calls, booking technicians, and handling administrative duties all at once. Highlighting these experiences will show you're up for the challenge.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company culture or how they handle customer feedback. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.