At a Glance
- Tasks: Manage the service department, ensuring efficient workflow and high customer satisfaction.
- Company: Join a leading automotive service provider with a focus on excellence.
- Benefits: Earn £45,000 - £50,000 plus OTE £65,000, with pension and life assurance.
- Other info: Opportunity for career growth in a supportive and organised workshop.
- Why this job: Be the go-to person for customers and lead a dynamic team in a thriving environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
Automotive Service Manager required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary per hour is £45,000 - £50,000 depending on experience, plus OTE £65,000.
Daily duties:
- Managed the day-to-day operation of the service department, ensuring an efficient workflow and high levels of customer satisfaction.
- Acted as the main point of contact for customers, providing regular updates on vehicle progress and advising on any additional repair requirements.
- Scheduled workshop jobs to maximise technician productivity while meeting agreed customer deadlines.
- Allocated work based on technician skills, experience, and workshop capacity to ensure quality and efficiency.
- Monitored workshop performance, ensuring repairs and servicing were completed in line with manufacturer and company standards.
- Supported, coached, and motivated technicians and service staff to maintain high performance and encourage continuous development.
- Maintained accurate service records, repair orders, and warranty documentation, ensuring compliance with company procedures.
- Liaised with the parts department to ensure the timely availability of components, minimising vehicle downtime.
- Monitored workshop efficiency, labour utilisation, and key performance indicators to achieve departmental targets.
- Promoted a safe, organised, and compliant workshop environment, ensuring health and safety policies were followed at all times.
- Assisted in identifying opportunities to improve service processes, customer retention, and overall department performance.
Benefits:
- £45,000 - £50,000 - OTE £65,000
- Pension
- Life assurance
- Employee car
- Repair discount scheme
The ideal applicant will have their own transport given the site location. The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.
Service Manager in Basildon employer: Focus Resourcing Group
As an Automotive Service Manager, you will thrive in a dynamic work environment that prioritises customer satisfaction and employee development. Our company offers competitive salaries, a comprehensive benefits package including pension and life assurance, and a strong focus on fostering a supportive culture where your skills can flourish. Located conveniently for those with their own transport, we encourage continuous improvement and provide opportunities for career advancement within our well-organised workshop.
