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For Companies At a Glance
- Tasks: Be the go-to tech guru for solving IT issues and enhancing user experience.
- Company: Join a dynamic team dedicated to providing top-notch IT support and services.
- Benefits: Enjoy healthcare cash plans and exclusive discounts on shopping and gym memberships.
- Why this job: Gain hands-on experience in IT while working with cutting-edge technology and a supportive team.
- Qualifications: Familiarity with Windows, SQL Server, networking, and cloud services is essential.
- Other info: A driving license and own transport are required for site visits.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for an IT 2nd / 3rd Line Engineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking – LAN, vLAN, WAN, Switches, Routers etc. Cloud Services – Azure, Email, Office and Third Party. Active Directory – Hybrid Azure on Prem. Driving licence and own transport – essentia l Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts.
IT 2nd line Engineer employer: Focus Resourcing Group Careers
Contact Detail:
Focus Resourcing Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd line Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Desktop 10/11 and SQL Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT issues you've resolved. Be ready to discuss your troubleshooting process during the interview to demonstrate your technical competence.
✨Tip Number 3
Highlight any experience you have with training or mentoring others. This role emphasizes assisting in training team members, so sharing your experiences in this area can make a strong impression.
✨Tip Number 4
Since the role requires travel to company sites, be prepared to discuss your driving experience and how you manage time effectively when traveling. This shows that you're ready for the demands of the job.
We think you need these skills to ace IT 2nd line Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT 2nd Line Engineer position. Highlight the key responsibilities and required skills, such as troubleshooting Windows Desktop issues and working with cloud services.
Tailor Your CV: Customize your CV to reflect your experience with the specific technologies mentioned in the job description, like Windows Server, SQL Server, and Azure. Use relevant keywords to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to communicate effectively. Mention any previous experience in a similar role and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Focus Resourcing Group Careers
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Desktop 10/11, Windows Server, and other technologies mentioned in the job description. Highlight specific examples of how you've troubleshot and resolved IT issues in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves assessing and resolving end-user computing issues, be ready to walk through your problem-solving process. Consider preparing a few scenarios where you successfully diagnosed and fixed a technical problem.
✨Communicate Clearly
Outstanding verbal and written communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Emphasize Team Collaboration
This role requires working closely with an office-based team. Share examples of how you've collaborated with others in previous roles, especially in training or mentoring situations, to show your ability to enhance team knowledge and service levels.
