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- Tasks: Be the friendly face of our customer service team, helping customers with their needs.
- Company: Join a prestigious company located just outside Camberley, known for its excellent service.
- Benefits: Enjoy 26 days holiday, pension, life assurance, and private health after probation.
- Why this job: This role offers a chance to make a real impact while working in a supportive environment.
- Qualifications: Looking for enthusiastic individuals with experience in customer service.
- Other info: Permanent position with a Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Our prestigious client based on the outskirts of Camberley are currently recruiting for an experienced Customer Service Representative to join their busy team. The customer service team delivers an efficient and consistent service from start to finish so we are looking for an enthusiastic & experienced person. * Location : Camberley * Job type: Permanent * Working Hours: 8.30am – 5pm Mon – Thurs & 8.30am – 4pm on a Friday * Salary: Depending on experience * Benefits: 26 days holiday plus bank holidays, pension, life assurance, private health after probation As the Customer Service Representative, you will be responsible for: To be the customer\’s first point of contact providing a welcoming, courteous, and helpful service, promoting at all times a positive image of the company. Ensure that all customer needs are met, and opportunities maximised, making sure instructions and requests are correctly interpreted and fully \’owned\’ and actioned. Process all customer orders accurately and input into our IT Systems ensuring that all SLA\’s are met, up-selling additional products and services where appropriate. Take ownership for all orders ensuring they are completed on-time and in-full, keeping customers fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary. …
Customer Service Representative employer: Focus Resourcing Group Careers
Contact Detail:
Focus Resourcing Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the company and its products. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly and courteously, so consider role-playing scenarios to build your confidence.
✨Tip Number 3
Highlight your problem-solving abilities. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, as this will show your capability to handle challenges.
✨Tip Number 4
Demonstrate your commitment to customer satisfaction. Share your passion for providing excellent service and how you go above and beyond to ensure customers have a positive experience.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight your relevant experience.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your customer service skills and ability to handle orders efficiently.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service or related fields. Use bullet points to clearly outline your achievements and how they align with the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Resourcing Group Careers
✨Show Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. A positive attitude can go a long way in customer service, so let your passion shine through!
✨Demonstrate Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to discuss how you effectively communicate with customers and handle inquiries or complaints.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your ability to take ownership of situations and find solutions.
✨Familiarize Yourself with the Company
Research the company and its services before the interview. Understanding their values and customer service approach will help you align your answers with what they are looking for.
