At a Glance
- Tasks: Lead Salesforce Service Cloud and CCaaS transformation projects with innovative tech.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Competitive contract, travel opportunities, and a collaborative work culture.
- Other info: Work on large-scale projects in a dynamic and innovative environment.
- Why this job: Make a real impact in customer engagement solutions while mentoring teams.
- Qualifications: Strong Salesforce and AWS integration experience required.
The predicted salary is between 70000 - 90000 € per year.
Location: UK (with occasional travel to Glasgow)
Contract: 6–12 Months
Are you an experienced Salesforce Architect looking to lead enterprise-scale Service Cloud and Contact Centre transformation programmes? We are seeking a Salesforce Technical Architect with strong expertise in Salesforce Service Cloud Voice, Amazon Connect, and CCaaS architecture to deliver scalable, secure, and high-performing customer engagement solutions.
Key Responsibilities- Design and own end-to-end Salesforce Service Cloud Voice and Amazon Connect architecture within a BYOT model
- Lead integrations across Salesforce, Amazon Connect, NICE WFM/IEX, payment gateways, and reporting platforms
- Configure Omni-Channel routing, CTI integrations, voice controls, and transcription capabilities
- Enable secure API-led integrations using AWS services including Lambda, API Gateway, EventBridge, and CloudWatch
- Ensure scalable, resilient, and compliant voice and CRM solutions
- Mentor technical teams and provide architectural leadership
- Strong hands-on Salesforce Sales Cloud & Service Cloud experience
- Expertise in Salesforce Service Cloud Voice architecture
- Deep knowledge of Amazon Connect, Contact Lens, routing, and contact flows
- Experience with CCaaS, IVR, ACD, Omni-Channel, and BYOT telephony models
- Strong AWS integration experience (Lambda, IAM, CloudWatch, API Gateway, S3)
- Experience with REST/SOAP APIs, OAuth, SAML, JWT, and event-driven integrations
- Strong understanding of Case Management, Knowledge Base, and Entitlements
- Ability to travel to Glasgow for business meetings when required
- Opportunity to work on large-scale digital transformation programmes within a collaborative and innovative environment
Salesforce Voice & CCaaS Cloud Architect employer: Focus on WD
Join a forward-thinking company that values innovation and collaboration, offering you the chance to work on large-scale digital transformation programmes as a Salesforce Voice & CCaaS Cloud Architect. With a strong focus on employee growth, we provide mentorship opportunities and a supportive work culture that encourages creativity and technical excellence. Located in the UK with occasional travel to Glasgow, our team thrives in a dynamic environment where your contributions directly impact customer engagement solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Voice & CCaaS Cloud Architect
✨Network Like a Pro
Get out there and connect with folks in the Salesforce community! Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you land that interview, don’t just talk about your experience—show it! Bring examples of your work, like architecture designs or integration projects. This will help us see how you can tackle the challenges we face.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company. This shows you’re genuinely interested and helps us gauge if you’re the right fit for our team. Plus, it gives you a chance to learn more about what we do!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter.
We think you need these skills to ace Salesforce Voice & CCaaS Cloud Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce Service Cloud Voice and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing passion and enthusiasm, so let us know what excites you about working with us at StudySmarter.
Showcase Your Technical Skills:Since this role requires strong technical expertise, make sure to detail your hands-on experience with AWS integrations and CCaaS architecture. We’re looking for specifics, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus on WD
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud Voice and CCaaS knowledge. Be ready to discuss specific projects where you've designed or implemented these solutions, as well as any challenges you faced and how you overcame them.
✨Showcase Your Integration Skills
Prepare to talk about your experience with AWS services and how you've integrated them with Salesforce. Highlight any hands-on experience you have with Lambda, API Gateway, and other relevant tools, as this will be crucial for the role.
✨Demonstrate Leadership Experience
Since mentoring technical teams is part of the job, think of examples where you've led a project or guided a team. Share how you approached architectural decisions and how you ensured compliance and scalability in your solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare to discuss how you would handle specific integration challenges or design decisions, especially in a BYOT model, to show your critical thinking and expertise.
