At a Glance
- Tasks: Lead enterprise-scale Service Cloud and Contact Centre transformation programmes.
- Company: Join a dynamic team focused on innovative customer engagement solutions.
- Benefits: Flexible contract, opportunity for travel, and collaborative work environment.
- Other info: Mentorship opportunities and career growth in a cutting-edge tech space.
- Why this job: Make a real impact on large-scale digital transformation projects.
- Qualifications: Strong Salesforce and AWS integration experience required.
The predicted salary is between 70000 - 90000 € per year.
Location: UK (with occasional travel to Glasgow)
Contract: 6–12 Months
Are you an experienced Salesforce Architect looking to lead enterprise-scale Service Cloud and Contact Centre transformation programmes? We are seeking a Salesforce Technical Architect with strong expertise in Salesforce Service Cloud Voice, Amazon Connect, and CCaaS architecture to deliver scalable, secure, and high-performing customer engagement solutions.
Key Responsibilities- Design and own end-to-end Salesforce Service Cloud Voice and Amazon Connect architecture within a BYOT model
- Lead integrations across Salesforce, Amazon Connect, NICE WFM/IEX, payment gateways, and reporting platforms
- Configure Omni-Channel routing, CTI integrations, voice controls, and transcription capabilities
- Enable secure API-led integrations using AWS services including Lambda, API Gateway, EventBridge, and CloudWatch
- Ensure scalable, resilient, and compliant voice and CRM solutions
- Mentor technical teams and provide architectural leadership
- Strong hands-on Salesforce Sales Cloud & Service Cloud experience
- Expertise in Salesforce Service Cloud Voice architecture
- Deep knowledge of Amazon Connect, Contact Lens, routing, and contact flows
- Experience with CCaaS, IVR, ACD, Omni-Channel, and BYOT telephony models
- Strong AWS integration experience (Lambda, IAM, CloudWatch, API Gateway, S3)
- Experience with REST/SOAP APIs, OAuth, SAML, JWT, and event-driven integrations
- Strong understanding of Case Management, Knowledge Base, and Entitlements
- Ability to travel to Glasgow for business meetings when required
- Opportunity to work on large-scale digital transformation programmes within a collaborative and innovative environment
Salesforce Voice & CCaaS Cloud Architect in England employer: Focus on WD
Join a forward-thinking company that values innovation and collaboration, offering you the chance to work on large-scale digital transformation programmes as a Salesforce Voice & CCaaS Cloud Architect. With a strong focus on employee growth, we provide mentorship opportunities and a supportive work culture that encourages creativity and technical excellence. Located in the UK with occasional travel to Glasgow, our team thrives in a dynamic environment where your contributions directly impact customer engagement solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Voice & CCaaS Cloud Architect in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in Salesforce Service Cloud Voice and CCaaS. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Salesforce architecture and AWS integrations. Practice explaining your thought process clearly, as communication is key in these roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Salesforce Voice & CCaaS Cloud Architect in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce Service Cloud Voice and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Technical Skills:Since this role requires strong technical expertise, make sure to detail your hands-on experience with AWS services and CCaaS architecture. We love seeing candidates who can demonstrate their knowledge through real-world applications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Focus on WD
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud Voice and CCaaS knowledge. Be ready to discuss specific projects where you've designed or implemented these solutions, as well as any challenges you faced and how you overcame them.
✨Show Off Your Integration Skills
Prepare to talk about your experience with AWS services and how you've integrated them with Salesforce. Have examples ready that showcase your hands-on experience with Lambda, API Gateway, and other relevant tools.
✨Be Ready for Technical Questions
Expect in-depth technical questions related to Omni-Channel routing, CTI integrations, and voice controls. Practise explaining complex concepts in a simple way, as this will demonstrate your ability to mentor others and lead technical teams.
✨Demonstrate Your Leadership Qualities
Since the role involves mentoring and providing architectural leadership, think of examples where you've led a team or project. Highlight your collaborative approach and how you’ve driven successful outcomes in previous roles.
