At a Glance
- Tasks: Lead the technical architecture for a major customer service transformation using Salesforce Service Cloud and Agentforce.
- Company: Join a global leader in digital transformation and IT services.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Mentor teams and tackle complex design challenges in a dynamic environment.
- Why this job: Make a real impact on enterprise-level projects with cutting-edge technology.
- Qualifications: 10+ years in tech, 6+ years hands-on Salesforce experience required.
The predicted salary is between 72000 - 88000 £ per year.
- Position: Salesforce Technical Architect - Service Cloud & Agentforce
- Employment
- Type: Contract
- Start: ASAP (August/September 2026)
- Duration: 12 Months
Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world's largest organisations.
The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership.
Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme.
This senior, hands-on role combines Salesforce Service Cloud and Agentforce architecture with Azure Dev Ops, CI/CD, Trunk-Based Development, enterprise integration and release governance.
You will own the target-state Salesforce architecture, providing technical leadership from solution design through build, testing, automated deployment and production readiness, while ensuring solutions are scalable, secure and aligned with enterprise engineering standards.
Key
Responsibilities
- Service Cloud & Agentforce Architecture
- Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce, defining target-state application, integration, security, data and environment architecture.
- Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service.
- Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off.
- Dev Ops, CI/CD & Engineering
- Define Salesforce Dev Ops strategy across Azure Dev Ops, Salesforce DX, Git and CI/CD, including environment management, release governance and deployment automation.
- Establish Trunk-Based Development, pull-request governance, automated quality gates, versioning and rollback strategies.
- Govern deployment tooling including Copado, Gearset or equivalent Salesforce Dev Ops platforms.
- Technical Leadership & Governance
- Govern technical designs, integrations, code quality, test automation, security and release readiness throughout the delivery lifecycle.
- Ensure architecture meets requirements across performance, resilience, security, observability, compliance, maintainability and Salesforce platform limits.
- Mentor technical leads and developers, resolving complex design challenges and supporting cutover, production deployment and post-release assurance.
Key Skills
- Extensive enterprise technology experience, ideally 10+ years overall with 6+ years hands-on Salesforce, including expert-level Salesforce Service Cloud architecture and implementation.
- Strong hands-on Agentforce expertise covering agent configuration, prompts, actions, topics, grounding, orchestration and service workflows.
- Deep Salesforce technical knowledge across Apex, Lightning Web Components (LWC), Flows, Platform Events, REST/SOAP APIs, data modelling and enterprise integration patterns.
- Strong Azure Dev Ops experience across Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
- Proven expertise in Trunk-Based Development and CI/CD automation, including quality gates, release approvals, environment management, versioning and rollback.
- Hands-on experience with Salesforce DX, Git and Copado/Gearset, alongside strong knowledge of Dev Sec Ops, Salesforce security, permissions, sharing, compliance and platform governance.
- Strong technical leadership, architecture governance and stakeholder management skills, with the ability to guide distributed technical teams and influence complex solution decisions.
If you are interested or would like to know more, please email jonathan. la@focusonsap. org with your CV and availability to speak.
Applicants must be a UK resident and holds a valid right to work status.
Salesforce Technical Architect - Service Cloud & Agentforce in Yorkshire employer: Focus on SAP
Focus on SAP is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have the opportunity to lead transformative projects for major enterprise clients while enjoying a hybrid work model in West Yorkshire. The company values technical leadership and provides a supportive culture where your expertise in Salesforce can thrive, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Technical Architect - Service Cloud & Agentforce in Yorkshire
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Focus on SAP or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Focus on SAP.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Focus on SAP.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Focus on SAP that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Technical Architect - Service Cloud & Agentforce in Yorkshire
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Focus on SAP.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Focus on SAP and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Focus on SAP
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Focus on SAP uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
