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For Companies At a Glance
- Tasks: Lead CRM transformation projects and optimise Salesforce processes for a major energy organisation.
- Company: Join a global leader in digital transformation with a focus on innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer engagement and operational efficiency.
- Qualifications: Experience in Salesforce projects and strong analytical skills required.
- Other info: Collaborative environment with a focus on Agile methodologies.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Salesforce Business Analyst to support a major CRM transformation programme for a UK‑based national energy infrastructure organisation. The project modernises CRM processes and implements new automated capabilities on the Salesforce platform to enable improved customer engagement, operational efficiency, and data‑driven decision making. You will work closely with business and technical stakeholders to analyse, document, and optimise CRM processes and ensure alignment with Salesforce best practices.
Key Responsibilities
- Lead workshops, interviews, and process walkthroughs to capture business requirements and pain points.
- Document current‑state and future‑state processes, identifying gaps and improvement opportunities.
- Produce BRDs, functional specifications, user stories, and acceptance criteria with clear traceability to design and delivery.
- Liaise between business teams and Salesforce delivery teams to ensure requirements are understood and validated.
- Support solution validation with Salesforce architects and developers to ensure alignment with platform capabilities.
- Prepare scenarios and artefacts to support UAT testing, demos, and end‑to‑end validation.
- Use tools such as Jira, Confluence, ADO, Visio, Lucidchart, and MS Office for analysis and collaboration.
- Operate within an Agile/Scrum delivery model and contribute to iterative planning and sprint ceremonies.
Key Skills
- Proven experience as a Business Analyst on Salesforce or CRM transformation projects.
- Strong understanding of Sales Cloud, Service Cloud, and related Salesforce modules.
- Expertise in process mapping, requirements gathering, gap analysis, and documentation.
- Experience producing BRDs, user stories, and structured acceptance criteria.
- Familiarity with Agile delivery frameworks and tools (e.g., Jira, Confluence).
- Excellent communication, stakeholder management, and analytical skills.
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be UK‑based and hold a valid right to work status.
Salesforce Business Analyst in Windsor employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by practising common Salesforce Business Analyst questions. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through a portfolio! Create case studies of past projects where you’ve made an impact. This will help you stand out and demonstrate your expertise in CRM transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Salesforce Business Analyst in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Business Analyst role. Highlight your experience with CRM transformation projects and any relevant Salesforce modules you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your expertise in process mapping and requirements gathering. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, make sure to showcase your ability to liaise between technical and business teams. We love seeing examples of how you've successfully managed stakeholder relationships in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Focus on SAP
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss how you've used these tools in past projects and how they can be leveraged for the CRM transformation programme.
✨Prepare for Process Mapping Questions
Since you'll be documenting current and future processes, expect questions about process mapping and gap analysis. Have examples ready that showcase your experience in identifying pain points and suggesting improvements.
✨Showcase Your Agile Experience
Familiarity with Agile/Scrum is key for this role. Be prepared to discuss your experience with Agile methodologies, including any specific tools like Jira or Confluence that you've used to manage projects and collaborate with teams.
✨Communicate Clearly and Confidently
Strong communication skills are essential for liaising between business and technical teams. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've effectively managed stakeholder relationships in the past.
