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- Tasks: Lead the implementation of Sprinklr's CXM platform for clients, ensuring seamless integration and support.
- Company: Join a dynamic team focused on enhancing customer experience through innovative digital solutions.
- Benefits: Enjoy hybrid work options and the chance to work with cutting-edge technology in a supportive environment.
- Why this job: Be part of a transformative role that shapes client success and enhances your skills in a thriving industry.
- Qualifications: 6+ years of Sprinklr experience, strong communication skills, and a passion for digital marketing are essential.
- Other info: This is a contract position based in Nottingham; rights to work in the UK are required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations, excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems.
Key skills:
- 6+ years of experience with Sprinklr, including platform configuration and implementation.
- Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies.
- Experience in managing enterprise client relationships and leading software implementations.
- Technical proficiency in areas such as APIs, integrations, data mapping, and reporting dashboards.
- Excellent communication, presentation, and problem-solving skills.
- Sprinklr certification(s) strongly preferred.
- Consulting background is a plus.
- Strong communication skills (oral & written).
- Rights to work in the UK is a must (No Sponsorship available).
Responsibilities:
- Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening.
- Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations.
- Customize and configure modules such as Publishing, Engagement, Care, Listening, Reporting, and Governance.
- Conduct discovery sessions, requirement-gathering workshops, and training sessions for client stakeholders.
- Ensure seamless data integration with client systems including CRMs, analytics tools, and customer support platforms.
- Collaborate closely with internal teams (Product, Engineering, Support) to address complex technical issues and deliver high-quality solutions.
- Provide post-implementation support and ongoing optimization guidance.
Should you be interested in being considered for this position and would like to discuss further, please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org.
Sprinklr Implementation Consultant (Highland) employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sprinklr Implementation Consultant (Highland)
✨Tip Number 1
Familiarise yourself with the Sprinklr platform and its various modules. Understanding how each component works will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Sprinklr Implementation Consultants on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or led software implementations. Tailoring your stories to highlight relevant skills will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and social media management. Being knowledgeable about current industry practices will show that you're proactive and ready to contribute from day one.
We think you need these skills to ace Sprinklr Implementation Consultant (Highland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Sprinklr, including specific configurations and implementations you've managed. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the digital and social media ecosystems. Mention your client-facing experience and how you can lead successful implementations, aligning your skills with the responsibilities outlined in the job description.
Showcase Technical Proficiency: In your application, emphasise your technical skills related to APIs, integrations, and data mapping. Provide examples of how you've used these skills in past roles to solve problems or improve processes.
Highlight Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with clients and stakeholders in previous positions. This could be through leading workshops, training sessions, or managing enterprise relationships.
How to prepare for a job interview at Focus on SAP
✨Showcase Your Sprinklr Expertise
Make sure to highlight your 6+ years of experience with Sprinklr during the interview. Be prepared to discuss specific configurations and implementations you've led, as well as any challenges you faced and how you overcame them.
✨Demonstrate Client-Facing Skills
Since this role involves managing enterprise client relationships, practice articulating how you've successfully partnered with clients in the past. Use examples that showcase your communication and problem-solving skills, especially in high-pressure situations.
✨Understand the Digital Ecosystem
Brush up on your knowledge of social media platforms and digital marketing workflows. Be ready to discuss how these elements integrate with customer experience strategies, as this understanding is crucial for the role.
✨Prepare for Technical Questions
Expect questions related to APIs, integrations, and data mapping. Review your technical proficiency and be ready to explain how you've handled complex technical issues in previous implementations, as this will demonstrate your capability to deliver high-quality solutions.
