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- Tasks: Design and govern scalable ServiceNow solutions in a dynamic enterprise environment.
- Company: Join a global leader in digital transformation, empowering communities through technology.
- Benefits: Competitive contract rate, hybrid work model, and opportunities for professional growth.
- Why this job: Lead innovative projects that make a real impact on major brands worldwide.
- Qualifications: 10+ years IT experience with 3+ years as a ServiceNow Technical Architect.
- Other info: Collaborative culture with a focus on cutting-edge technology and intelligent automation.
The predicted salary is between 60000 - 84000 £ per year.
Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM
Employment Type: Contract
Start: ASAP (March/April 2026)
Duration: 6 Months
Location: London, UK (Hybrid)
Language(s): English
Role – We are seeking an experienced ServiceNow Technical Architect to design and govern scalable, secure, and high-performing solutions on the ServiceNow platform within a complex enterprise environment. This role combines deep technical architecture, platform governance, and technical leadership. You will bridge business requirements with enterprise-grade ServiceNow solutions, providing architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives.
Key Responsibilities
- Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM.
- Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals.
- Lead architecture for new ServiceNow implementations, enhancements, upgrades, and platform consolidation initiatives.
- Ensure solutions meet security, audit, and compliance requirements in line with enterprise policies.
- Provide technical leadership, guidance, and mentoring to development and delivery teams.
- Lead technical design sessions, architecture reviews, and code reviews, ensuring adherence to platform and coding standards.
- Architect and oversee complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms.
- Design scalable, reliable solutions including custom applications, orchestration, and third-party integrations.
- Lead ServiceNow instance strategy, including deployments, upgrades, migrations, and multi-instance consolidation.
- Support CMDB enrichment and CSDM-aligned implementations, ensuring data quality and architectural integrity.
- Apply Gen AI and Agentic AI capabilities within ServiceNow, contributing to intelligent automation and enhanced user experiences.
Key Skills
- 10+ years of overall IT experience, with 3+ years in a ServiceNow Technical Architect role.
- Deep expertise in ServiceNow platform architecture and core modules.
- Strong hands-on experience with JavaScript, Glide API, Flow Designer, and Integration Hub.
- Proven experience architecting ServiceNow integrations and complex enterprise solutions.
- Experience rolling back heavy customisations to out-of-the-box (OOB) ServiceNow where appropriate.
- Experience restructuring Knowledge Management and catalog taxonomy, including large-scale rationalisation initiatives.
- Strong experience delivering CMDB and CSDM-aligned architectures.
- Solid understanding of ITIL processes and their implementation within ServiceNow.
- Excellent stakeholder engagement, communication, and leadership skills.
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be UK based and hold a valid right to work status.
ServiceNow Technical Architect - ITSM, ITOM and ITAM in Slough employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect - ITSM, ITOM and ITAM in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that ServiceNow Technical Architect gig.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice common interview questions related to ServiceNow architecture and be ready to discuss your past experiences in detail.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ServiceNow Technical Architect - ITSM, ITOM and ITAM in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with ITSM, ITOM, and ITAM, and don’t forget to showcase your architectural skills and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for digital transformation and innovation.
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to list your hands-on experience with JavaScript, Glide API, and integrations. Provide examples of how you've successfully led architecture reviews or implemented complex solutions in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM, ITOM, and ITAM. Be ready to discuss specific projects where you've designed or implemented solutions on the platform, as well as any challenges you faced and how you overcame them.
✨Showcase Your Technical Leadership
Prepare examples that highlight your experience in leading architecture reviews and technical design sessions. Think about how you've mentored teams in the past and be ready to share your approach to ensuring adherence to coding standards and best practices.
✨Understand the Business Impact
It's crucial to connect your technical expertise with business outcomes. Be prepared to discuss how your architectural decisions have positively impacted previous organisations, particularly in terms of efficiency, compliance, and user experience.
✨Engage with Stakeholders
Demonstrate your excellent communication skills by preparing to discuss how you've engaged with various stakeholders in past roles. Think about how you’ve navigated complex requirements and ensured alignment between technical solutions and business needs.