At a Glance
- Tasks: Lead innovative ServiceNow projects, driving AI-powered transformations in ITSM and ITOM.
- Company: Join a global leader in digital transformation, partnering with top brands.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Make a real impact by enhancing operational efficiency and user experience.
- Qualifications: Proven project management experience in ITSM/ITOM and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Position: ServiceNow Project Manager - ITSM/ITOM
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London or West Midlands, UK (Hybrid - 3 days per week office)
Language(s): English
Role – We are seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives, focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist, enhancing operational efficiency, automating service workflows, and improving user experience across complex enterprise IT environments.
Key Responsibilities:
- Project Leadership
ServiceNow Project Manager - ITSM/ITOM employer: Focus on SAP
At Focus on SAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London and West Midlands locations provide a hybrid working model, allowing for flexibility while engaging in meaningful projects with global leaders in digital transformation. We are committed to employee growth, providing opportunities for professional development and the chance to work on cutting-edge technology that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - ITSM/ITOM
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to digital transformation and think about how your skills in ITSM and ITOM can add value. We want you to shine!
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've led successful ServiceNow initiatives. Use metrics to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that fits our mission of empowering organisations.
We think you need these skills to ace ServiceNow Project Manager - ITSM/ITOM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Project Manager role. Highlight your experience with ITSM and ITOM, and don’t forget to showcase any relevant projects where you’ve led transformations or implemented AI-powered solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that align with the job description and show us your passion for digital transformation.
Showcase Your Leadership Skills:As a Project Manager, we want to see your leadership skills in action. In your application, provide examples of how you've successfully led teams or projects, especially in complex environments. This will help us understand your approach to driving successful outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and ITOM. Be ready to discuss specific projects you've managed using ServiceNow, highlighting how you drove transformation initiatives and improved operational efficiency.
✨Showcase Your Leadership Skills
As a Project Manager, your leadership style is crucial. Prepare examples of how you've led teams through challenging projects, focusing on collaboration and innovation. Think about times when you empowered your team to achieve their best work.
✨Understand the Client's Mission
Familiarise yourself with the client’s mission of creating meaningful impact through technology. Be prepared to discuss how your experience aligns with this mission and how you can contribute to their goals in digital transformation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to automate service workflows or enhance user experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
