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- Tasks: Provide first-line IT support, resolving technical issues and ensuring smooth operations.
- Company: Join a dynamic IT support team in Crawley, focused on customer satisfaction.
- Benefits: Enjoy a full-time contract role with opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: 5+ years in IT support, strong communication skills, and a customer-first mindset required.
- Other info: Onsite work 5 days a week; rights to work in the UK essential.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a motivated and customer-focused Service Desk Engineer to join our client’s IT support team. In this role, you will be the first line of support for users, helping to resolve technical issues and ensuring smooth day-to-day operations of IT services.
Key skills:
- 5+ years of experience as Service Desk/IT Support Engineer.
- Strong verbal and written communication abilities.
- Solid foundational technical knowledge (Level 1.5 support).
- Professional and enthusiastic attitude toward helping others.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Active listening skills and a customer-first mindset.
- Logical thinking and a problem-solving approach to technical challenges.
- Strong communication and collaboration skills.
- Consulting background is a plus.
- Rights to work in the UK is a must (No Sponsorship available).
Responsibilities:
- Handle user support requests through phone, email, chat, and ticketing platforms.
- Log, track, and manage IT incidents and service requests efficiently.
- Troubleshoot and resolve basic IT issues; escalate advanced problems when needed.
- Maintain a working knowledge of IT infrastructure including networks, endpoints, and applications.
- Utilize ITSM and ticketing tools to manage workflows and prioritize requests.
- Record detailed notes and steps for each incident and resolution.
- Monitor for recurring problems and assist in identifying long-term solutions.
- Contribute to internal documentation and user-facing knowledge base content.
If you are interested in being considered for this position and would like to discuss further, please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org.
Service Desk Engineer employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being well-versed in these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. This will prepare you for potential technical questions during the interview and show that you can think logically under pressure.
✨Tip Number 3
Highlight your customer service experience in conversations. Since this role requires a customer-first mindset, sharing specific examples of how you've successfully assisted users in the past can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your time management strategies. Given the fast-paced environment, being able to articulate how you prioritise tasks and manage multiple requests will demonstrate your ability to thrive in this role.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Desk or IT Support Engineer. Focus on your 5+ years of experience and any specific technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused attitude and problem-solving skills. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since strong verbal and written communication abilities are crucial for this role, ensure you demonstrate these skills in your application. Use clear and concise language throughout your CV and cover letter.
Showcase Your Technical Knowledge: Include details about your foundational technical knowledge and any experience with ITSM and ticketing tools. This will help demonstrate your capability to handle user support requests effectively.
How to prepare for a job interview at Focus on SAP
✨Showcase Your Technical Knowledge
Make sure to brush up on your foundational technical skills, especially those related to Level 1.5 support. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Demonstrate Your Customer-Focused Attitude
Since this role is all about helping users, highlight your customer service experience. Share examples of how you've gone above and beyond to assist users and ensure their satisfaction.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. Reflect back what you understand to demonstrate your comprehension and engagement.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical challenges or user requests. Prepare by thinking through common scenarios you might face as a Service Desk Engineer and how you would resolve them effectively.
