ServiceNow Technical Architect in London

Client Development Director | IT/ERP/HRIS, Data & Analytics and Digital Recruitment Consultant at Focus Cloud Group
Position: ServiceNow Technical Architect
Employment Type: Contract
Start: ASAP (January/February 2026)
Duration: 6 Months
Location: Surrey, UK
Language(s): English
Company: Focus on SAP, a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is to deliver cutting‑edge technology and empower organisations to create meaningful impact for people and communities.
Role – We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise‑scale ServiceNow solutions. This is a senior, hands‑on architecture role where you will define scalable technical designs, lead complex integrations, and provide technical leadership across ServiceNow delivery teams.
Key Responsibilities
Analyse business requirements and translate them into ServiceNow CSM/ITSM technical solutions.
Define and maintain architecture blueprints and detailed solution designs.
Design and implement integrations between ServiceNow and external systems (e.g., CRM, ERP, cloud platforms).
Ensure solutions are scalable, secure, and aligned with future business needs.
Lead end‑to‑end delivery of ServiceNow CSM solutions from design through deployment.
Maintain and enhance existing ServiceNow applications and modules.
Establish and enforce technical governance, standards, and best practices.
Act as a subject‑matter expert for resolving complex ServiceNow technical issues.
Provide technical leadership, guidance, and mentorship to development teams.
Collaborate closely with stakeholders to ensure solution alignment and delivery success.
Key Skills
Proven experience as a ServiceNow Technical Architect, specialising in CSM.
Strong hands‑on expertise in ServiceNow CSM, including case management, workflows, and portals.
Extensive integration experience using REST, SOAP, APIs, MID Server, Integration Hub.
Experience leading multiple ServiceNow implementations, including at least 3 full‑lifecycle projects.
Knowledge of Flow Designer, Orchestration, and Integration Hub spokes.
Experience with third‑party integrations (e.g., Salesforce, SAP, Oracle, AWS, Azure).
Exposure to instance consolidation, upgrades, migrations, and performance tuning.
Excellent stakeholder engagement, communication, and client‑facing skills.
If you are interested or would like to know more, please email with your CV and availability to speak.
Applicants must be UK‑based and hold a valid right‑to‑work status.
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