At a Glance
- Tasks: Lead transformative ServiceNow projects, implementing AI capabilities for ITSM and ITOM.
- Company: Join a global leader in digital transformation, empowering brands to make a meaningful impact.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Be at the forefront of innovation, driving change in enterprise IT environments.
- Qualifications: 5+ years in IT transformation, strong ServiceNow and ITIL knowledge required.
The predicted salary is between 60000 - 80000 € per year.
Position: ServiceNow Project Manager - ITSM/ITOM
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London or West Midlands, UK (Hybrid - 3 days per week office)
Role – We are seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives, focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist, enhancing operational efficiency, automating service workflows, and improving user experience across complex enterprise IT environments.
Key Responsibilities:
- Project Leadership & Delivery
- Lead the full project lifecycle for ServiceNow transformation initiatives, including planning and governance, delivery execution, risk management, and project closure.
- Manage large-scale ServiceNow programmes across ITSM, ITOM, and Operational monitoring and Control Tower capabilities.
- AI & ServiceNow Enablement
- Drive implementation of ServiceNow Now Assist and AI-powered workflows.
- Identify and prioritise high-value use cases such as intelligent incident routing, automated resolution workflows, AI-assisted knowledge generation, and virtual agent enhancements.
- Collaborate with stakeholders to maximise adoption and business value.
- Stakeholder & Vendor Management
- Engage with IT Operations teams, Process Owners, Product teams, Architects, and technical delivery teams, as well as third-party vendors.
- Manage relationships with implementation partners and platform providers.
- Governance, Risk & Change Management
- Lead governance activities, reporting, and executive updates.
- Proactively identify and mitigate delivery risks, dependencies, and operational impacts.
- Drive organisational change and user adoption through communication plans, training initiatives, and stakeholder engagement strategies.
- Continuous Improvement
- Monitor emerging ServiceNow and AI capabilities.
- Identify opportunities for process optimisation, service automation, and operational efficiency improvements.
Key Skills:
- 5+ years’ experience delivering complex IT transformation programmes.
- Strong experience managing ServiceNow implementation programmes and ITSM / ITOM initiatives.
- Deep understanding of ITIL processes and service management frameworks, as well as enterprise IT operations and governance.
- Experience with ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Strong understanding of generative AI concepts and enterprise AI adoption, along with change management and stakeholder engagement.
- Excellent communication, leadership, and vendor management skills.
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be a UK resident and hold a valid right to work status.
ServiceNow Project Manager - ITSM/ITOM in London employer: Focus on SAP
Join a dynamic team at the forefront of digital transformation, where your role as a ServiceNow Project Manager will not only challenge you but also empower you to make a significant impact on leading global brands. With a hybrid work model in London or the West Midlands, you'll enjoy a collaborative culture that prioritises innovation and continuous improvement, alongside opportunities for professional growth and development in a supportive environment. Experience the unique advantage of working with cutting-edge technology while driving meaningful change across enterprise IT landscapes.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - ITSM/ITOM in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM/ITOM space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their ServiceNow initiatives and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your project management skills by sharing specific examples of past successes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact on previous ServiceNow transformations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ServiceNow Project Manager - ITSM/ITOM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Project Manager role. Highlight your experience with ITSM and ITOM initiatives, and don’t forget to showcase your project management skills. We want to see how you’ve led similar projects in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects where you’ve implemented AI-powered capabilities or improved operational efficiency. Let us know what makes you tick!
Showcase Your Communication Skills:As a Project Manager, strong communication is key. In your application, demonstrate how you’ve engaged with stakeholders and managed vendor relationships. We love seeing examples of how you’ve driven user adoption and change management!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and ITOM. Be ready to discuss specific modules like Incident, Problem, and Change Management, as well as how AI can enhance these processes.
✨Showcase Your Project Management Skills
Prepare to share examples of your past project management experiences, particularly in leading large-scale IT transformation initiatives. Highlight your approach to risk management and how you've successfully driven user adoption in previous roles.
✨Engage with Stakeholders
Think about how you’ve collaborated with various stakeholders in the past. Be ready to discuss your strategies for managing relationships with IT Operations teams, process owners, and third-party vendors to ensure successful project delivery.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you identify opportunities for process optimisation and operational efficiency. Share any examples of how you've implemented changes that led to significant improvements in service delivery or user experience.
