At a Glance
- Tasks: Lead exciting ServiceNow transformation projects and modernise IT processes.
- Company: Join a global leader in digital transformation and IT services.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by driving innovation and collaboration in tech.
- Qualifications: 5+ years in IT transformation with strong ServiceNow experience.
The predicted salary is between 60000 - 80000 £ per year.
Position: ServiceNow Project Manager - ITSM/ITAM
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London or West Midlands, UK (Hybrid - 3 days per week office)
Language(s): English
Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme, focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring process standardisation, operational optimisation, and alignment with enterprise governance and compliance standards.
Key Responsibilities:
- Programme Leadership & Delivery
- Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including planning and governance, delivery execution, risk and dependency management, budget and resource control.
- Manage complex migration programmes across multiple IT and operational domains.
- ServiceNow Transformation & Migration
- Oversee migration and transformation activities across Software Asset Management (SAM), Hardware Asset Management (HAM), Integrated Risk Management (IRM), Patch Management, Cloud Workflows, and End-to-End process integration.
- Drive standardisation and optimisation of legacy processes using native ServiceNow capabilities and best practices.
- Stakeholder & Vendor Management
- Collaborate with IT Operations teams, Asset Management and Risk teams, Infrastructure and Cloud Operations, Business stakeholders, and delivery partners.
- Manage relationships with ServiceNow and third-party vendors.
- Change Management & Adoption
- Lead organisational change initiatives, including communication and engagement plans, training and adoption strategies, and operational readiness activities.
- Ensure smooth transition and adoption of new ServiceNow-based processes.
- Governance, Compliance & Quality Assurance
- Ensure all solutions align with enterprise governance standards, regulatory and audit requirements, and data integrity and compliance controls.
- Oversee UAT and integration testing, performance and migration validation, and defect management and resolution.
Key Skills:
- 5+ years’ experience delivering complex IT transformation programmes.
- Strong experience leading ServiceNow implementation and migration programmes and enterprise ITSM transformation initiatives.
- Deep understanding of ITIL processes and service management frameworks and ServiceNow platform capabilities.
- Experience across ITSM, SAM, HAM, IRM/GRC, and cloud workflow environments.
- Proven ability to manage large-scale migration programmes, cross-functional delivery teams, and complex dependencies and governance requirements.
- Strong communication, stakeholder management, and leadership skills.
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be a UK resident and hold a valid right to work status.
ServiceNow Project Manager - ITSM/ITAM in London employer: Focus on SAP
Focus on SAP is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have the opportunity to lead transformative projects for major enterprise clients while enjoying a hybrid work model in West Yorkshire. The company values technical leadership and provides a supportive culture where your expertise in Salesforce can thrive, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - ITSM/ITAM in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Focus on SAP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Focus on SAP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Focus on SAP!
✨Direct Apply to Focus on SAP
Let's not forget to apply directly through the Focus on SAP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Project Manager - ITSM/ITAM in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Focus on SAP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Focus on SAP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Focus on SAP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
