At a Glance
- Tasks: Lead exciting ServiceNow transformation projects and modernise IT processes.
- Company: Join a global leader in digital transformation and IT services.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by driving innovation and collaboration in tech.
- Qualifications: 5+ years in IT transformation with strong ServiceNow experience.
The predicted salary is between 60000 - 80000 € per year.
Position: ServiceNow Project Manager - ITSM/ITAM
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London or West Midlands, UK (Hybrid - 3 days per week office)
Language(s): English
Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme, focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring process standardisation, operational optimisation, and alignment with enterprise governance and compliance standards.
Key Responsibilities:
- Programme Leadership & Delivery
- Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including planning and governance, delivery execution, risk and dependency management, budget and resource control.
- Manage complex migration programmes across multiple IT and operational domains.
- ServiceNow Transformation & Migration
- Oversee migration and transformation activities across Software Asset Management (SAM), Hardware Asset Management (HAM), Integrated Risk Management (IRM), Patch Management, Cloud Workflows, and End-to-End process integration.
- Drive standardisation and optimisation of legacy processes using native ServiceNow capabilities and best practices.
- Stakeholder & Vendor Management
- Collaborate with IT Operations teams, Asset Management and Risk teams, Infrastructure and Cloud Operations, Business stakeholders, and delivery partners.
- Manage relationships with ServiceNow and third-party vendors.
- Change Management & Adoption
- Lead organisational change initiatives, including communication and engagement plans, training and adoption strategies, and operational readiness activities.
- Ensure smooth transition and adoption of new ServiceNow-based processes.
- Governance, Compliance & Quality Assurance
- Ensure all solutions align with enterprise governance standards, regulatory and audit requirements, and data integrity and compliance controls.
- Oversee UAT and integration testing, performance and migration validation, and defect management and resolution.
Key Skills:
- 5+ years’ experience delivering complex IT transformation programmes.
- Strong experience leading ServiceNow implementation and migration programmes and enterprise ITSM transformation initiatives.
- Deep understanding of ITIL processes and service management frameworks and ServiceNow platform capabilities.
- Experience across ITSM, SAM, HAM, IRM/GRC, and cloud workflow environments.
- Proven ability to manage large-scale migration programmes, cross-functional delivery teams, and complex dependencies and governance requirements.
- Strong communication, stakeholder management, and leadership skills.
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be a UK resident and hold a valid right to work status.
ServiceNow Project Manager - ITSM/ITAM in London employer: Focus on SAP
At Focus on SAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London and West Midlands locations provide a hybrid working model, allowing for flexibility while engaging in meaningful projects with global leaders in digital transformation. We are committed to employee growth, providing opportunities for professional development and the chance to work on cutting-edge technology that makes a real impact on communities.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - ITSM/ITAM in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of your past projects, especially those related to ITSM and ServiceNow. Highlight how you’ve led transformations and managed complex migrations – that’s what they want to hear!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with their values and mission. Research the company’s recent projects or initiatives and mention how your experience can help them achieve their goals. It shows you’re genuinely interested!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only gives you a better chance but also keeps you in the loop about any upcoming opportunities that fit your skills as a ServiceNow Project Manager.
We think you need these skills to ace ServiceNow Project Manager - ITSM/ITAM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Project Manager role. Highlight your experience with ITSM and ITAM, and don’t forget to showcase any relevant projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in your past roles that relate to ServiceNow transformations and how you’ve driven successful migrations.
Showcase Your Leadership Skills:As a Project Manager, leadership is key. In your application, highlight examples where you’ve led teams through complex projects, managed stakeholders, and ensured smooth transitions. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and ITAM. Familiarise yourself with the latest features and best practices, as well as any recent updates or case studies that showcase successful transformations.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to project management and migration programmes. Think of examples from your past experiences where you successfully led a project, managed risks, or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Stakeholder Management Skills
Since this role involves collaboration with various teams and vendors, be ready to discuss how you've effectively managed stakeholder relationships in the past. Highlight your communication strategies and how you ensured alignment across different departments.
✨Demonstrate Change Management Expertise
Change management is crucial for this position. Prepare to talk about how you've led change initiatives before, including your approach to training and adoption strategies. Share any tools or frameworks you've used to facilitate smooth transitions in previous projects.
