At a Glance
- Tasks: Design and enhance ServiceNow solutions for Governance, Risk & Compliance.
- Company: Join a leading global financial services organisation in London.
- Benefits: Enjoy a competitive salary, hybrid work model, and career growth opportunities.
- Other info: Collaborate with cross-functional teams and mentor junior engineers.
- Why this job: Make a real impact in a mature ServiceNow environment with innovative projects.
- Qualifications: 5+ years of ServiceNow experience and strong GRC implementation skills.
The predicted salary is between 70000 - 85000 £ per year.
Position
Senior Service Now Engineer - Product Manager (GRC)
Employment Type
Permanent
Start
ASAP (August/September 2026)
Location
London, UK (Hybrid - 3 days p/w office)
Language(s)
English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
- Client –
- A leading global financial services organisation is seeking an experienced
Senior Service Now Engineer to join its Enterprise Service Now Platform team.
- Role
- This is an exciting opportunity for a Service Now specialist with extensive experience implementing, supporting, and enhancing
- Governance, Risk & Compliance (GRC) solutions, particularly
- Integrated Risk Management (IRM)
- Business Continuity Management (BCM)
- , and
- Third-Party Risk Management (TPRM)
Working within a mature Service Now environment, you will play a key role in the design, development, governance, and continuous improvement of the Service Now platform, ensuring solutions align with best practices, regulatory requirements, and business objectives.
Key Responsibilities
- Service Now Platform Engineering
- Design, develop and enhance enterprise Service Now solutions.
- Act as the technical Subject Matter Expert (SME) for the Service Now platform.
- Deliver scalable, secure and maintainable Service Now solutions.
- Translate business requirements into technical solutions.
- Configure and customise Service Now using out-of-the-box best practices.
- Develop complex workflows, automations and integrations.
- Maintain platform performance, stability and governance.
- Governance, Risk & Compliance (GRC)
- Implement and support Service Now
- Integrated Risk Management (IRM)
- Configure and enhance
- Business Continuity Management (BCM)
- Support
Third-Party Risk Management (TPRM) capabilities.
- Improve governance, compliance and operational resilience.
- Ensure platform configuration aligns with regulatory requirements.
- Support audit activities and IT Security requirements.
- Technical Leadership
- Provide technical governance and architectural guidance.
- Review and approve technical designs and platform enhancements.
- Mentor junior engineers and offshore development teams.
- Lead technical investigations and root cause analysis.
- Estimate development effort for enhancements and projects.
- Support Agile delivery across multiple workstreams.
- Platform Optimisation
- Manage Service Now platform upgrades.
- Improve platform Health Scan scores.
- Identify opportunities for automation and process optimisation.
- Enhance integrations with enterprise applications.
- Promote adoption of new Service Now capabilities and platform features.
- Deliver measurable improvements in efficiency and operational performance.
- Documentation & Governance
- Produce technical documentation.
- Maintain policies, procedures and technical standards.
- Develop operational support documentation.
- Create user guides and training materials.
- Ensure platform governance and quality standards are maintained.
- Key Skills
- Minimum
- 5 years' Service Now implementation and support experience
- Strong experience implementing
- Integrated Risk Management (IRM)
- Experience delivering enterprise Service Now solutions
- Experience working in highly regulated environments
- Experience supporting enterprise-scale Service Now platforms
- Experience working with cross-functional technical teams
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be UK residents with a valid right to work in the UK.
Senior ServiceNow Engineer - Product Manager (GRC) in London employer: Focus on SAP
Focus on SAP is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, we provide extensive training opportunities and support for career advancement, all while enjoying the vibrant culture of North West England. Our hybrid work model ensures a healthy work-life balance, making it an ideal place for professionals seeking meaningful and rewarding employment in the SAP domain.
