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- Tasks: Support workflow design and customer journey mapping for ServiceNow CSM implementations.
- Company: Specialised recruitment firm in the UK with a focus on innovative solutions.
- Benefits: Remote work options and competitive contract rates.
- Why this job: Join a dynamic team and make a real impact on customer service management.
- Qualifications: Strong experience in business analysis and ServiceNow CSM implementations.
- Other info: UK-based candidates only; valid work status required.
The predicted salary is between 48000 - 72000 £ per year.
A specialized recruitment firm in the UK is looking for a ServiceNow CSM Business Analyst for a contract role starting ASAP. The ideal candidate will have strong experience in business analysis, specifically with ServiceNow CSM implementations, to support workflow design and customer journey mapping. The role demands collaboration with business and technological stakeholders to translate operational processes into effective solutions. Remote work is permitted, but candidates must be UK-based with valid work status.
Senior ServiceNow CSM BA — Contract (Surrey) in London employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow CSM BA — Contract (Surrey) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Business Analysts, especially around ServiceNow CSM. Practising your answers will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve successfully implemented ServiceNow CSM solutions. This will give you an edge and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Let’s get you that contract role!
We think you need these skills to ace Senior ServiceNow CSM BA — Contract (Surrey) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow CSM implementations. We want to see how you've supported workflow design and customer journey mapping in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your collaboration skills with both business and tech stakeholders.
Showcase Relevant Projects: If you've worked on specific projects that relate to the job, mention them! We love seeing real examples of how you've translated operational processes into effective solutions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow CSM knowledge. Be ready to discuss specific implementations you've worked on, focusing on how you supported workflow design and customer journey mapping. This will show that you’re not just familiar with the platform but can also apply it effectively.
✨Showcase Your Business Analysis Skills
Prepare examples of how you've translated operational processes into effective solutions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Collaboration is Key
Since the role involves working with both business and technological stakeholders, be ready to discuss how you've successfully collaborated in the past. Highlight any challenges you faced and how you overcame them to ensure smooth communication and project success.
✨Remote Work Readiness
As remote work is permitted, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and collaboration with your team, ensuring they know you're capable of thriving in a remote environment.
