At a Glance
- Tasks: Join us to enhance AI-powered chatbots and transform customer experiences.
- Company: Partnered with a global leader in digital transformation and IT services.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by working on innovative projects with top brands.
- Qualifications: 3+ years Salesforce experience and strong chatbot configuration skills.
The predicted salary is between 45000 - 60000 £ per year.
Position: Salesforce Administrator/Developer – Agentforce Chatbot
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 3 Months
Location: London, UK (Hybrid, 3 days per week office)
Language(s): English
Role – We are seeking an experienced Salesforce Administrator with hands-on expertise in Agentforce Chatbot and Salesforce Service Cloud to support a major customer experience transformation programme. This role will focus on configuring, optimising, and supporting AI-powered conversational experiences across web and mobile channels, helping to deliver seamless digital customer support and self-service capabilities.
Key Responsibilities:
- Salesforce Administration & Platform Management
- Configure, administer, and maintain Salesforce Service Cloud environments
- Support digital engagement channels across web and mobile platforms
- Manage:
- Flows and automation
- Queues and routing rules
- Validation rules
- Case management processes
- Knowledge management solutions
- Ensure platform stability, performance, and ongoing optimisation
- Agentforce Chatbot Configuration
- Configure and optimise Salesforce Agentforce chatbot capabilities
- Design and maintain:
- Conversational journeys
- Omni-flow orchestration
- Decision logic and routing
- Agent behaviours and responses
- Monitor chatbot performance and identify opportunities for improvement
- Support chatbot deployment across website and mobile applications
- Integration & Customer Experience
- Ensure seamless integration between:
- Agentforce chatbot
- Knowledge base and FAQ content
- Customer support workflows
- Digital engagement channels
- Support API-driven integrations and chatbot connectivity
- Collaborate with product and engineering teams to improve customer journeys
- Testing & Continuous Improvement
- Participate in:
- Functional testing
- User Acceptance Testing (UAT)
- Troubleshooting and issue resolution
- Analyse usage metrics and customer interactions
- Recommend enhancements to improve automation, customer satisfaction, and operational efficiency
Key Skills:
- Salesforce Expertise
- 3+ years' experience as a Salesforce Administrator
- Strong hands-on experience with:
- Salesforce Service Cloud
- Case Management
- Digital Engagement
- Salesforce Flows and Automation
- Knowledge Management
- Salesforce Administrator certification preferred
- Agentforce & Conversational AI
- Proven experience implementing and configuring Agentforce chatbot solutions
- Strong understanding of:
- Omni-flow orchestration
- Conversation design and mapping
- Conversational AI and chatbot optimisation
- Experience deploying chatbot solutions across web and mobile channels
- Technical & Integration Skills
- Understanding of:
- API-based integrations
- Customer engagement workflows
- Digital channel technologies
- Experience integrating chatbot solutions with:
- FAQ platforms
- Knowledge management systems
- Customer service processes
- Professional Skills
- Strong analytical and troubleshooting capabilities
- Excellent communication and stakeholder management skills
- Ability to work effectively across:
- Product teams
- Business Analysis teams
- Engineering teams
- Customer Experience functions
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be a UK resident and hold a valid right to work status.
Salesforce Administrator/Developer – Agentforce Chatbot in London employer: Focus on SAP
At Focus on SAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the vibrant city of London, our hybrid working model allows for flexibility while engaging in meaningful projects with global leaders in digital transformation. We are committed to employee growth, providing opportunities for professional development and the chance to work on cutting-edge technology that makes a real impact on communities.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator/Developer – Agentforce Chatbot in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Salesforce Administrator gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with Salesforce Service Cloud and Agentforce Chatbot. We recommend including case studies or examples of how you've optimised chatbot performance – this will make you stand out!
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of conversational AI and omni-flow orchestration. We suggest practising common interview questions related to Salesforce administration and customer experience to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Salesforce Administrator/Developer – Agentforce Chatbot in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator/Developer role. Highlight your experience with Agentforce Chatbot and Salesforce Service Cloud, as well as any relevant projects that showcase your skills in digital engagement and customer experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your enthusiasm for working on innovative projects with a global leader in digital transformation.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills! Make sure to mention your hands-on experience with Salesforce Flows, automation, and API integrations. This will help us see how you can contribute to optimising chatbot performance and enhancing customer engagement.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Focus on SAP
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Service Cloud and Agentforce Chatbot. Be ready to discuss specific features you've worked with and how you've optimised them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous projects, particularly around chatbot performance and customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Mission
Familiarise yourself with the company’s focus on digital transformation and customer experience. Think about how your skills can contribute to their mission and be ready to share your thoughts during the interview.
✨Prepare for Technical Questions
Expect technical questions related to API integrations and automation processes. Brush up on your knowledge of conversational AI and be prepared to discuss how you would approach specific scenarios they might present.
