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- Tasks: Manage SCCM 2012 infrastructure and ensure top-notch service delivery.
- Company: Join a dynamic IT team in Birmingham, focused on operational excellence.
- Benefits: Enjoy a full-time contract role with opportunities for growth and skill development.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support.
- Qualifications: 3+ years of IT support experience and strong SCCM knowledge required.
- Other info: Must have the right to work in the UK; no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an IT Support Engineer to join our client’s IT team. The ideal candidate will be responsible for managing the SCCM 2012 infrastructure, ensuring operational excellence, and maintaining a high quality of service delivery.
Key skills:
- Minimum of 3 years of IT Support experience.
- Proven experience in managing SCCM infrastructure.
- Strong understanding of ITSM processes (ITIL Foundation required; Practitioner preferred).
- Strong customer orientation and ability to engage with end-users.
- Ability to maintain documentation and ensure SLA compliance.
- Consulting background is a plus.
- Strong communication skills (oral & written).
- Rights to work in the UK is a must (No Sponsorship available).
Responsibilities:
- Administer and manage the SCCM 2012 environment including SQL queries, patch management, replication issue resolution.
- SCCM roles (DP, MP, SUP) and impact analysis.
- Infrastructure health monitoring and troubleshooting.
- Software Distribution and Deployment troubleshooting.
- SCCM application packaging using App-Model, including detection logic and requirement rules.
- Task sequence creation and OS deployment (OSD) and upgrade.
- Configuration Item (CI) and baseline creation, deployment, and compliance reporting.
- Develop and troubleshoot dynamic collections.
- Create and maintain SSRS custom reports, alerts, and subscriptions.
- Manage and monitor SCCM client health and remediation (including CCMEval).
- Handle SUGs, ADR, and related patching/reporting activities.
- Enroll Windows devices in Intune using Autopilot.
- Support Co-management scenarios (SCCM + Intune).
- Work within agreed SLAs and maintain high quality in incident and request handling.
- Participate in early and late shifts and occasional Bank Holiday coverage.
Please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org.
IT Support Engineer employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the SCCM 2012 infrastructure and its components. Understanding SQL queries, patch management, and application packaging will give you a significant edge during interviews.
✨Tip Number 2
Brush up on ITIL processes, especially if you have the Foundation certification. Being able to discuss how ITSM principles apply to real-world scenarios can impress potential employers.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of examples where you've successfully engaged with end-users and resolved their issues, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss your experience with documentation and SLA compliance. Highlighting your ability to maintain high standards in these areas will show that you're detail-oriented and reliable.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, particularly with SCCM infrastructure. Include specific examples of your work with SQL queries, patch management, and troubleshooting to demonstrate your expertise.
Highlight Key Skills: Emphasise your understanding of ITSM processes and any ITIL certifications you hold. Mention your strong customer orientation and communication skills, as these are crucial for engaging with end-users effectively.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are the ideal candidate for the IT Support Engineer role. Discuss your experience with SCCM and how you can contribute to maintaining high service delivery standards.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus on SAP
✨Showcase Your SCCM Expertise
Make sure to highlight your experience with SCCM 2012 during the interview. Be prepared to discuss specific projects or challenges you've faced while managing the SCCM infrastructure, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand ITIL Processes
Since a strong understanding of ITSM processes is required, brush up on ITIL principles before the interview. Be ready to explain how you've applied these processes in your previous roles, particularly in relation to service delivery and incident management.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Remember, you may need to explain complex concepts to non-technical end-users, so adaptability in your communication style is key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities and customer orientation. Think of examples from your past experiences where you successfully resolved issues or improved service delivery, and be ready to walk the interviewer through your thought process.
