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- Tasks: Lead the deployment of Sprinklr's CXM platform and ensure seamless integration for clients.
- Company: Join a dynamic team focused on enhancing customer experience through innovative digital solutions.
- Benefits: Enjoy hybrid work options, flexible hours, and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation while making a real impact on client success.
- Qualifications: 6+ years of Sprinklr experience, strong social media knowledge, and excellent communication skills required.
- Other info: Contract position with immediate start; perfect for tech-savvy problem solvers.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations, excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems.
- 6+ years of experience with Sprinklr, including platform configuration and implementation.
- Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies.
- Experience in managing enterprise client relationships and leading software implementations.
- Technical proficiency in areas such as APIs, integrations, data mapping, and reporting dashboards.
- Consulting background is a plus.
Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening. Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations. Conduct discovery sessions, requirement-gathering workshops, and training sessions for client stakeholders. Ensure seamless data integration with client systems including CRMs, analytics tools, and customer support platforms. Collaborate closely with internal teams (Product, Engineering, Support) to address complex technical issues and deliver high-quality solutions. Provide post-implementation support and ongoing optimization guidance.
Locations
IT Consultant Projects/deployments employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Consultant Projects/deployments
✨Tip Number 1
Familiarise yourself with the Sprinklr platform and its features. Understanding the nuances of the software will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of companies that use Sprinklr. They can provide insights into the implementation process and client expectations, which can be invaluable during your discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your past experience where you've successfully implemented similar platforms. This will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and customer experience management. Being knowledgeable about industry developments will help you engage in meaningful conversations with clients and demonstrate your expertise.
We think you need these skills to ace IT Consultant Projects/deployments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sprinklr and any relevant projects you've worked on. Emphasise your technical skills, especially in APIs, integrations, and data mapping, as well as your client-facing communication abilities.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the role. Discuss your hands-on experience with Sprinklr implementations and how you can help clients achieve their business goals through effective configurations.
Showcase Relevant Experience: When detailing your work history, focus on your experience managing enterprise client relationships and leading software implementations. Use specific examples to demonstrate your strategic thinking and problem-solving skills.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to conducting discovery sessions and requirement-gathering workshops. Prepare to share insights on how you ensure seamless data integration and provide post-implementation support.
How to prepare for a job interview at Focus on SAP
✨Showcase Your Sprinklr Expertise
Make sure to highlight your hands-on experience with Sprinklr during the interview. Be prepared to discuss specific configurations and implementations you've managed, as well as any challenges you faced and how you overcame them.
✨Demonstrate Client-Facing Skills
Since this role involves significant client interaction, practice articulating your communication style. Share examples of how you've successfully managed enterprise client relationships and led software implementations, focusing on your ability to understand and meet client needs.
✨Understand the Digital Ecosystem
Brush up on your knowledge of social media platforms and digital marketing workflows. Be ready to discuss how these elements integrate with customer experience strategies, as this understanding will be crucial in your role as an Implementation Consultant.
✨Prepare for Technical Questions
Expect questions related to APIs, integrations, and data mapping. Review your technical proficiency in these areas and be ready to explain how you've used these skills in past projects, especially in relation to reporting dashboards and data integration.
