At a Glance
- Tasks: Lead complex ServiceNow projects, ensuring delivery meets customer expectations and timelines.
- Company: Join a global leader in digital transformation, working with top brands.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by driving innovation and collaboration in tech.
- Qualifications: 8+ years in ServiceNow delivery and strong project management skills required.
The predicted salary is between 58349 - 71315 £ per year.
- Position: Service Now Senior Engagement Manager
- Employment
- Type: Contract
- Start: ASAP (September/October 2026)
- Duration: 12 Months
Location: Remote (Must be UK based)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world's biggest brands.
Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve.
For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced Service Now Senior Engagement Manager to lead the delivery of large-scale, complex Service Now Professional Services engagements across a portfolio of enterprise customers.
This senior, customer-facing role combines Service Now programme delivery, engagement management, commercial governance and technical oversight, with accountability for delivering against SOW, budget, schedule, quality and customer outcomes.
You will act as the primary link between customers, Service Now delivery teams and partners, providing governance across the engagement lifecycle while driving delivery performance, risk management, resource planning and value realisation.
Key Responsibilities
- Engagement & Delivery Leadership
- Lead a portfolio of complex Service Now engagements, ensuring delivery against agreed SOW, milestones, budgets, timelines and customer outcomes.
- Establish effective programme governance, RIDAC, delivery plans, status reporting and escalation frameworks, proactively managing risks, issues and dependencies.
- Provide oversight across Service Now solution design, configuration, integrations, testing and technical delivery, ensuring quality and alignment with customer objectives.
- Customer & Commercial Management
- Act as the primary customer-facing contact across delivery, resourcing, schedules, commercials and engagement performance.
- Identify scope creep, SOW deviations and delivery risks, supporting Change Orders and corrective actions where required.
- Partner with Finance and Commercial teams to manage financial burn, contracted hours, invoicing and revenue forecasting.
- Portfolio & Resource Management
- Manage resource planning, scheduling and utilisation across multiple concurrent Service Now engagements.
- Monitor consultant performance, delivery health and SOW commitments, escalating risks and resolving resourcing gaps.
- Coordinate consultant onboarding, offboarding, access, customer introductions and engagement readiness.
- Coach and mentor Engagement Managers and delivery teams, driving delivery quality, innovation and customer value realisation.
- Key Skills
- 8+ years' Professional Services / Service Now delivery and Project Management experience, with a track record leading large, complex enterprise engagements.
- Strong Service Now platform knowledge across ITSM, ITOM, ITAM and enterprise workflows, with an understanding of solution design, architecture and Service Now integrations.
- Proven Engagement Management and customer-facing delivery leadership, managing programmes against SOW, budget, schedule, scope and business outcomes.
- Strong experience across programme/project governance, RAID/RIDAC, resource planning, financial management, forecasting and executive reporting.
- Proven ability to lead distributed delivery teams, partners and multiple concurrent customer engagements, balancing resources and competing priorities.
- Strong technical awareness with the ability to review and govern Service Now solution design, configuration, integrations, testing and technical documentation.
- Experience facilitating current-state / future-state workshops and supporting scalable Service Now workflow and transformation solutions.
- Strong understanding of AI-enabled Service Now workflows, using AI to improve processes, insights, decision-making and customer outcomes.
- Excellent stakeholder management, commercial awareness and communication skills, with the confidence to manage expectations, difficult conversations and senior customer relationships.
If you are interested or would like to know more, please email with your CV and availability to speak.
Applicants must be UK residents with a valid right to work in the UK.
ServiceNow Senior Engagement Manager in Hemel Hempstead employer: Focus on SAP
Join a forward-thinking company that prioritises innovation and collaboration, offering you the chance to work on impactful projects with some of the world's leading brands. With a flexible work culture that allows for mostly remote work and opportunities for professional growth, you'll be supported in your role as an SAP SuccessFactors Employee Central Consultant while contributing to meaningful digital transformation initiatives. Located in Dublin, this position not only provides a competitive contract but also fosters a dynamic environment where your expertise can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Senior Engagement Manager in Hemel Hempstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Focus on SAP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Focus on SAP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Focus on SAP!
✨Direct Apply to Focus on SAP
Let's not forget to apply directly through the Focus on SAP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Senior Engagement Manager in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Focus on SAP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Focus on SAP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Focus on SAP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
