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- Tasks: Design and deliver innovative ServiceNow solutions for top global brands.
- Company: Join a leading digital transformation firm with a focus on impactful technology.
- Benefits: Competitive contract pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be at the forefront of tech innovation and make a real difference in organisations.
- Qualifications: Proven experience in ServiceNow architecture and strong customer service management skills.
- Other info: Exciting role with potential for career advancement in a dynamic environment.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Employment Type: Contract
Start: ASAP (January/February 2026)
Duration: 6 Months
Location: Surrey, UK
Language(s): English
Company: Focus on SAP, a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client: Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is to deliver cutting‑edge technology and empower organisations to create meaningful impact for people and communities.
Role: We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise‑scale ServiceNow solutions. This is a senior, hands‑on architecture role where you will define scalable technical designs, lead complex integrations, and provide technical leadership across ServiceNow delivery teams.
Key Responsibilities
- Analyse business requirements and translate them into ServiceNow CSM/ITSM technical solutions.
- Define and maintain architecture blueprints and detailed solution designs.
- Design and implement integrations between ServiceNow and external systems (e.g., CRM, ERP, cloud platforms).
- Ensure solutions are scalable, secure, and aligned with future business needs.
- Lead end‑to‑end delivery of ServiceNow CSM solutions from design through deployment.
- Maintain and enhance existing ServiceNow applications and modules.
- Establish and enforce technical governance, standards, and best practices.
- Act as a subject‑matter expert for resolving complex ServiceNow technical issues.
- Provide technical leadership, guidance, and mentorship to development teams.
- Collaborate closely with stakeholders to ensure solution alignment and delivery success.
Key Skills
- Proven experience as a ServiceNow Technical Architect, specialising in CSM.
- Strong hands‑on expertise in ServiceNow CSM, including case management, workflows, and portals.
- Extensive integration experience using REST, SOAP, APIs, MID Server, Integration Hub.
- Experience leading multiple ServiceNow implementations, including at least 3 full‑lifecycle projects.
- Knowledge of Flow Designer, Orchestration, and Integration Hub spokes.
- Experience with third‑party integrations (e.g., Salesforce, SAP, Oracle, AWS, Azure).
- Exposure to instance consolidation, upgrades, migrations, and performance tuning.
- Excellent stakeholder engagement, communication, and client‑facing skills.
If you are interested or would like to know more, please email with your CV and availability to speak. Applicants must be UK‑based and hold a valid right‑to‑work status.
ServiceNow Technical Architect in England employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect in England
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of your past projects, especially those involving CSM and ITSM. Let them see how your hands-on experience makes you the perfect fit for their needs.
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to match their vibe. Research the company’s mission and values, and align your skills and experiences with what they’re looking for. It shows you’re genuinely interested!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace ServiceNow Technical Architect in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with CSM and ITSM, and don’t forget to showcase those full-lifecycle projects you've led. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that relate to the key responsibilities listed in the job description. Let us know what makes you stand out!
Showcase Your Technical Skills: When detailing your technical skills, be specific about your hands-on experience with ServiceNow integrations and tools like REST, SOAP, and APIs. We love seeing concrete examples of how you've tackled complex issues in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around Customer Service Management (CSM) and ITSM. Be ready to discuss specific projects you've worked on, particularly those involving complex integrations and architecture blueprints.
✨Showcase Your Leadership Skills
As a Technical Architect, you'll need to demonstrate your ability to lead teams and mentor others. Prepare examples of how you've guided development teams in the past and how you've ensured technical governance and best practices were followed.
✨Understand the Business Needs
It's crucial to translate business requirements into technical solutions. Familiarise yourself with the company's mission and values, and think about how your skills can help them achieve their goals. Be prepared to discuss how you've aligned technical solutions with business needs in previous roles.
✨Engage with Stakeholders
Strong communication is key in this role. Think of instances where you've successfully collaborated with stakeholders to deliver projects. Be ready to share how you’ve managed expectations and ensured alignment between technical teams and business objectives.
