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- Tasks: Support workflow design and customer journey mapping for ServiceNow CSM implementations.
- Company: Specialised recruitment firm in the UK with a focus on innovative solutions.
- Benefits: Remote work options and competitive contract rates.
- Why this job: Join a dynamic team and make a real impact on customer service management.
- Qualifications: Strong experience in business analysis and ServiceNow CSM implementations.
- Other info: UK-based candidates only; valid work status required.
The predicted salary is between 48000 - 72000 £ per year.
A specialized recruitment firm in the UK is looking for a ServiceNow CSM Business Analyst for a contract role starting ASAP. The ideal candidate will have strong experience in business analysis, specifically with ServiceNow CSM implementations, to support workflow design and customer journey mapping. The role demands collaboration with business and technological stakeholders to translate operational processes into effective solutions. Remote work is permitted, but candidates must be UK-based with valid work status.
Senior ServiceNow CSM BA — Contract (Surrey) in England employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow CSM BA — Contract (Surrey) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Business Analysts, especially around ServiceNow CSM. Practising your answers will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve successfully implemented ServiceNow CSM solutions. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Let’s get you that contract role!
We think you need these skills to ace Senior ServiceNow CSM BA — Contract (Surrey) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow CSM implementations. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your skills can help us improve workflow design and customer journey mapping.
Showcase Collaboration Skills: Since this role involves working with various stakeholders, be sure to mention any past experiences where you successfully collaborated with both business and tech teams. We love a team player!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow CSM knowledge. Be ready to discuss specific implementations you've worked on, focusing on how you supported workflow design and customer journey mapping. This will show that you’re not just familiar with the platform but can also apply it effectively.
✨Showcase Your Business Analysis Skills
Prepare examples of how you've translated operational processes into effective solutions in previous roles. Think about challenges you faced and how you collaborated with both business and tech stakeholders to overcome them. This will demonstrate your analytical thinking and teamwork abilities.
✨Remote Work Readiness
Since remote work is permitted, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and collaboration with your team, as this will highlight your adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s current projects involving ServiceNow CSM or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
