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- Tasks: Design and govern scalable ServiceNow solutions in a dynamic enterprise environment.
- Company: Join a global leader in digital transformation and IT services.
- Benefits: Competitive contract rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a meaningful impact by working on innovative projects with top brands.
- Qualifications: 10+ years IT experience, 3+ years as a ServiceNow Technical Architect.
- Other info: Collaborative culture with a focus on innovation and leadership.
The predicted salary is between 48000 - 72000 £ per year.
Employment Type: Contract
Start: ASAP (March/April 2026)
Duration: 6 Months
Location: London, UK (Hybrid)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client: Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role: We are seeking an experienced ServiceNow Technical Architect to design and govern scalable, secure, and high-performing solutions on the ServiceNow platform within a complex enterprise environment. This role combines deep technical architecture, platform governance, and technical leadership. You will bridge business requirements with enterprise-grade ServiceNow solutions, providing architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives.
Key Responsibilities
- Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM.
- Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals.
- Lead architecture for new ServiceNow implementations, enhancements, upgrades, and platform consolidation initiatives.
- Ensure solutions meet security, audit, and compliance requirements in line with enterprise policies.
- Provide technical leadership, guidance, and mentoring to development and delivery teams.
- Lead technical design sessions, architecture reviews, and code reviews, ensuring adherence to platform and coding standards.
- Architect and oversee complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms.
- Design scalable, reliable solutions including custom applications, orchestration, and third-party integrations.
- Lead ServiceNow instance strategy, including deployments, upgrades, migrations, and multi-instance consolidation.
- Support CMDB enrichment and CSDM-aligned implementations, ensuring data quality and architectural integrity.
- Apply Gen AI and Agentic AI capabilities within ServiceNow, contributing to intelligent automation and enhanced user experiences.
Key Skills
- 10+ years of overall IT experience, with 3+ years in a ServiceNow Technical Architect role.
- Deep expertise in ServiceNow platform architecture and core modules.
- Strong hands-on experience with JavaScript, Glide API, Flow Designer, and Integration Hub.
- Proven experience architecting ServiceNow integrations and complex enterprise solutions.
- Experience rolling back heavy customisations to out-of-the-box (OOB) ServiceNow where appropriate.
- Experience restructuring Knowledge Management and catalog taxonomy, including large-scale rationalisation initiatives.
- Strong experience delivering CMDB and CSDM-aligned architectures.
- Solid understanding of ITIL processes and their implementation within ServiceNow.
- Excellent stakeholder engagement, communication, and leadership skills.
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be UK based and hold a valid right to work status.
ServiceNow Technical Architect - ITSM, ITOM and ITAM in City of London employer: Focus on SAP
Contact Detail:
Focus on SAP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect - ITSM, ITOM and ITAM in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on a ServiceNow Technical Architect role or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving ITSM, ITOM, and ITAM. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ServiceNow architecture. Practice explaining your thought process and how you've tackled challenges in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your expertise. Plus, it shows you're serious about joining our team!
We think you need these skills to ace ServiceNow Technical Architect - ITSM, ITOM and ITAM in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with ITSM, ITOM, and ITAM, and don’t forget to showcase your architectural skills and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for digital transformation and innovation.
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to list your hands-on experience with JavaScript, Glide API, and integrations. Provide examples of how you've successfully led architecture for ServiceNow implementations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus on SAP
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM, ITOM, and ITAM. Be ready to discuss specific projects where you've designed or implemented solutions, as well as any challenges you faced and how you overcame them.
✨Showcase Your Technical Leadership
Prepare examples that highlight your experience in leading technical design sessions and mentoring teams. Companies want to see how you can guide others while ensuring adherence to architectural standards, so have a few success stories ready to share.
✨Understand the Bigger Picture
Familiarise yourself with the company's mission and how they aim to create meaningful impact through technology. Be prepared to discuss how your role as a ServiceNow Technical Architect aligns with their goals and how you can contribute to their digital transformation initiatives.
✨Prepare for Integration Discussions
Since you'll be dealing with complex integrations, be ready to dive into specifics about REST/SOAP APIs, OAuth, and SAML. Think of examples where you've successfully architected integrations and how you ensured compliance and security throughout the process.