Communications Officer in London

About FLEX

Focus on Labour Exploitation (FLEX) is a research, policy and practice organisation working towards an end to labour exploitation. FLEX seeks to achieve this vision through the prevention of labour abuses, protection of the rights of those affected or at risk of exploitation and by promoting best practice responses to labour exploitation through research and evidence-based advocacy. FLEX is a small organisation that packs a big punch in terms of policy change and influencing.

About the Role

As Communications Officer, you will play a central role in delivering FLEX’s communications strategy and ensuring communications activity supports the organisation’s strategic objectives. Working closely with colleagues across the organisation and with external stakeholders, you will develop engaging content, manage digital communications channels, strengthen the organisation’s profile, and support media and stakeholder engagement. The role requires a proactive and organised communicator with strong writing, digital and project management skills who can adapt content for different audiences and platforms.

Location: FLEX office, Vauxhall, London – currently operating flexible hybrid working with a mixture of in-person and remote working.

Salary: £34,840 per annum, pro rata, subject to deductions for tax and national insurance contributions as required by law.

Hours: 4 days per week (30 hours)

Contract: Permanent

Key Responsibilities

• Content Creation
  • Lead the delivery of FLEX’s communications strategy and ensure communications activity aligns with organisational priorities.
  • Produce high-quality assets including blogs, newsletters, policy briefings, video scripts and case studies.
  • Produce visual and multimedia content using design platforms such as InDesign or Canva.
  • Develop audience-focused messaging and identify new and effective ways to communicate FLEX’s work and impact.
• Social Media and Digital Engagement
  • Manage and maintain FLEX’s website (Wordpress), ensuring content remains accurate, accessible and up to date.
  • Day to day management of FLEX’s social media accounts, including monitoring, scheduling, and creating engaging posts.
  • Track, analyse and report on communications performance across digital platforms.
  • Conduct media and digital monitoring to identify emerging issues, trends and engagement opportunities.
  • Support audience growth and engagement through digital communications planning and targeted outreach.
• Branding and Internal Communications
  • Act as FLEX’s brand guardian by ensuring that all messaging and visual assets adhere to brand guidelines, tone of voice and quality standards.
  • Work collaboratively with colleagues across the organisation to coordinate communications activity and maintain a communications schedule.
  • Support strategic communications planning for organisational priorities.
• Media Relations and External Engagement
  • Act as a first point of contact for media enquiries in line with FLEX’s press protocols.
  • Liaise with external partners, stakeholders and contractors on communications-related activity.
  • Coordinate the dissemination of FLEX reports and briefings.
  • Provide background briefings and coordinate responses to press enquiries with relevant team members.
  • Maintain confidentiality in line with Data Protection laws.
  • Represent FLEX at external meetings, events and networks where appropriate.
• Project Management and Reporting
  • Plan, coordinate and deliver communications projects and activities against agreed objectives and deadlines.
  • Manage relevant communications budgets and resources effectively.
  • Implement monitoring and evaluation processes for communications activity.
  • Produce reports on communications performance, learning and impact.
  • Support fundraising activity through contributing to donor reports and funding applications where relevant.

We are committed to being an inclusive employer, creating a culture where everyone can be themselves and thrive. This means we are committed to being an anti-racist, trans-inclusive, gender-equitable and intersectional organisation. We actively encourage applications from people of all backgrounds and cultures. In particular, those who have lived experience of the immigration system or who identify as part of marginalised communities. If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.