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- Tasks: Support clients using property management software by resolving queries and technical issues.
- Company: Focus Micro Systems has over 40 years of experience in developing software for the property sector.
- Benefits: Opportunities for career progression, personal development, and hands-on training experience.
- Why this job: Join a dynamic team and make a real impact for over 7000 active users.
- Qualifications: Experience in customer service and technical support is essential; strong communication skills required.
- Other info: This role is office-based in Oxford; applicants must be able to commute.
Focus Micro Systems are an in-house software development company who develop software for the property sector and have been dedicated to doing so for over 40 years. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents.
We are seeking an experienced Software Support Technician with hands-on commercial experience. This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software, answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform, we have over 7000 active users who you will be supporting.
To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. This role is based entirely in our Oxford office.
Required Key Skills:
- Strong professional communication skills, with previous customer service and technical support experience.
- Good timekeeping, and a passion for problem-solving.
- Ability to work effectively as part of a team and support users in a professional environment.
- Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site.
- Experience of having carried out training sessions to groups of customers either remotely or on-site.
- Excellent understanding of all Microsoft products including: All Windows operating systems, Word, Excel, Outlook.
- Strong numeracy and analytical skills with the ability to compile statistical data and reports.
- Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up.
Additional Desired Skills:
- Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries.
- Ability to deliver high quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects.
- Knowledge of Windows Server Networking including Active Directory, Group Policy and DNS.
Within your role, you will have the opportunity to develop further into:
- Client Training – In House & On-Site
- Carrying out Demos and running Webinars
- Software Testing
- Infrastructure management including Windows Server Networking
- Product Design
- Manual Writing
- Social Media and Marketing Campaigns
This role requires proven commercial experience as a software support technician, including working in a professional, client-facing environment. Applicants without relevant professional experience may not be considered. Lots of potential for future career progression and personal development.
Software Support Technician employer: Focus Micro Systems
Contact Detail:
Focus Micro Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Familiarise yourself with the property management software that Focus Micro Systems offers. Understanding their products will not only help you answer client queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your Microsoft SQL Server skills, especially in creating and troubleshooting SQL queries. This knowledge is highly relevant for the role and can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience. Think of specific examples where you've successfully resolved technical issues or provided training, as these will be key talking points during your interview.
✨Tip Number 4
Since this role involves working closely with clients, practice your communication skills. Being able to convey technical information clearly and professionally will be crucial in ensuring client satisfaction.
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Software Support Technician. Focus on your customer service skills, technical support experience, and any specific software packages you've worked with, especially in the property sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to communicate effectively. Mention your experience with training sessions and how you can contribute to the team at Focus Micro Systems.
Highlight Technical Skills: Clearly list your technical skills, particularly your proficiency with Microsoft products, SQL Server, and ticketing systems. Provide examples of how you've used these skills in previous roles to resolve client issues.
Showcase Your Teamwork: Emphasise your ability to work as part of a team. Include examples of past experiences where you collaborated with colleagues to deliver excellent customer service or solve complex problems.
How to prepare for a job interview at Focus Micro Systems
✨Showcase Your Communication Skills
As a Software Support Technician, you'll need to demonstrate strong communication skills. Prepare examples of how you've effectively communicated with clients in the past, especially when resolving technical issues or providing support.
✨Familiarise Yourself with the Software
Before the interview, take some time to learn about the property management software that Focus Micro Systems develops. Understanding its features and common issues will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Think of past experiences where you successfully resolved issues and be ready to discuss your thought process and the steps you took to find a solution.
✨Highlight Your Training Experience
Since the role involves delivering training sessions, be prepared to talk about any previous experience you have in training others. Share specific examples of how you engaged your audience and ensured they understood the material.
