At a Glance
- Tasks: Join our software support team and help clients with their software queries.
- Company: Focus Micro Systems, a leading software developer for the property sector.
- Benefits: Gain invaluable skills, potential long-term opportunities, and a supportive team environment.
- Other info: Professional training and career growth in a close-knit team.
- Why this job: Unlock your talent while working with cutting-edge technology in a fun, dynamic role.
- Qualifications: GCSEs in English and Maths required; Computer Science is a plus.
The predicted salary is between 18000 - 25000 £ per year.
Introduction Focus is looking to continue its success by offering you an apprenticeship within our software support team.
We develop software for the property sector, with over 40 years of experience in the marketplace.
We will be looking for you to get involved in a wide range of different jobs, allowing you to show us the talent you have to offer.
About the Employer
Focus Micro Systems are an In House Software Development company who develop software for the property sector and have been dedicated in doing so for over 40 years.
Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up.
We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents.
Whatever the property agencies require, we have the software package waiting for them.
Founded in 1981 we are proud of our position as market leaders in the property management software sector.
We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency.
Our expert professional and friendly team are able to provide the perfect solution for any property agent.
We build and update our software packages regularly to meet the ever-changing property market.
We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.
What You’ll Do
We have been working with apprentices since 2010, and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship.
Through this opportunity, we have found that every person who applies has a tremendous amount to offer, and our duty is to make sure we can unlock that talent within you.
From the start of the role, you will be part of the support team, helping our clients to use our software through telephone and email support.
You will be shown how our CRM system works and how to raise support tickets.
You will be taught how to connect remotely to our customers to view their PCs, and you will be trained on how to solve all types of queries.
Every support job is unique, which makes the role fun and interesting, meaning no two days are ever the same.
You will get experience working in a professional environment, providing you with invaluable skills for any role, even beyond working with Focus.
Duties you will get to learn and could be involved in include
- Software support via telephone and email
- Software and database installations
- SQL queries and understanding of SQL Server
- Crystal report writing
- Problem-solving
- Software testing
- Demos and webinars
- Time ups and software customisations
- Azure server management
As you progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.
Training Outcome
Potential for long-term opportunities and new roles within the business.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
- Excellent Work Ethic
- Microsoft Windows 7,8,10,11
Qualifications
- Essential - GCSE - English - A*-C/9-4
- Essential - GCSE - Maths - A*-C/9-4
- Desired - GCSE - Computer Science - A*-C/9-4
- Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday – Friday, 9:00am – 5:00pm.
- Expected Duration: 1 Year 3 Months
- Number of Positions Available: 3
- Training Provider: ABINGDON AND WITNEY COLLEGE
- #J-18808-Ljbffr
IT Support Apprentice in Oxford employer: Focus Micro Systems
Focus Micro Systems is an excellent employer for aspiring IT professionals, offering a supportive apprenticeship programme in the vibrant city of Oxford. With a strong emphasis on professional development, employees benefit from hands-on training in software support and database management, alongside opportunities for growth within the company. The collaborative work culture fosters innovation and teamwork, making it a rewarding environment for those looking to build a meaningful career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Oxford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Focus Micro Systems.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Focus Micro Systems is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Focus Micro Systems, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Focus Micro Systems directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Apprentice in Oxford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Focus Micro Systems want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Focus Micro Systems, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Focus Micro Systems
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
