Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to clients using property management software via phone and email.
- Company: Established software company in Oxford with a focus on customer service.
- Benefits: Supportive work environment, skill development opportunities, and hands-on training.
- Why this job: Join a team where you can make a difference and enhance your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Fully office-based role with a focus on professional growth.
The predicted salary is between 30000 - 40000 £ per year.
A veteran software company in Oxford is seeking a Customer Services Team – Software Support Advisor to provide professional support to clients using property management software. The ideal candidate will have strong communication skills and experience in customer service.
Responsibilities include:
- Assisting clients by phone and email
- Resolving queries
- Managing ticket cases
This fully office-based position offers a supportive environment with opportunities for skill development, including client training and software demonstrations.
Customer Software Support Pro - Training & Demos in Oxford employer: FOCUS MICRO SYSTEMS LIMITED
Contact Detail:
FOCUS MICRO SYSTEMS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Software Support Pro - Training & Demos in Oxford
✨Tip Number 1
Get to know the company! Research their software and understand how it helps clients in property management. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting clients, make sure you can explain complex software features in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples of how you've resolved customer issues in the past. This will demonstrate your capability to handle queries effectively, which is key for this position.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to stand out and show your enthusiasm for joining our supportive team.
We think you need these skills to ace Customer Software Support Pro - Training & Demos in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service experience or software support skills that make you a great fit for our team.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional. Strike a balance in your tone that shows you’re serious about the role but also someone who can connect with clients easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FOCUS MICRO SYSTEMS LIMITED
✨Know the Software Inside Out
Make sure you’re familiar with the property management software the company uses. Brush up on its features and common issues clients face. This will help you answer questions confidently and show that you're proactive.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex concepts simply.
✨Prepare for Common Customer Queries
Think about the types of queries clients might have and prepare your responses. This could include troubleshooting steps or how to guide clients through software features. Being ready will demonstrate your problem-solving skills.
✨Highlight Your Customer Service Experience
Be ready to share specific examples from your past roles where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.