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- Tasks: Support clients using our property management software through calls and emails.
- Company: Focus Micro Systems, a trusted software company with 40 years of experience.
- Benefits: Health insurance, free parking, and a friendly work environment.
- Why this job: Join a supportive team and help clients thrive with our software.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Opportunities for skill development and client training sessions.
The predicted salary is between 25000 - 32000 £ per year.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
About Us
Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, we’ve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK. We’re proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, we’re looking for a Customer Services Team – Software Support Advisor to join our friendly team and help us continue delivering great customer experiences.
The Role
This role sits within our Customer Services Team, helping clients use our property management software effectively in their day to day work. You will speak with customers by phone and email, answer questions, guide them through the software, and help resolve queries. Much of the role involves listening to customers, understanding their requirements and explaining solutions clearly. This is not a general IT or hardware support role and is not a developer role – Instead, it is focused on customer service, communication and helping people use our software confidently. The position is fully office-based at our Oxford office, working as part of a friendly and supportive team.
What You’ll Be Doing
- Providing clear, professional support to clients via telephone and email.
- Investigating and resolving software-related queries.
- Using our ticketing system to track, manage, and follow up on client cases.
- Learning our software so you can confidently deliver training, demos, and webinars.
- Working with a supportive team in a fast-paced but friendly environment.
What We’re Looking For
- Strong communication skills and a customer-first approach.
- Previous experience in customer service or software support.
- Good time management and problem-solving skills.
- Confidence with Microsoft Windows, Word, Excel, and Outlook.
- Strong numeracy and analytical skills (e.g. compiling reports).
- Ability to work well in a team and handle client-facing situations.
Why Join Us?
As you gain experience and confidence with the software, your job role will include:
- Delivering client training sessions and webinars.
- Running software demonstrations.
- Visiting clients for on-site training.
- Assisting with software testing and feedback.
Additional Information
Applicants must have previous commercial experience in a professional customer service or software support role. This role is based at our Oxford office - applicants must be able to commute. We welcome applicants from all backgrounds and are an equal opportunities employer.
Benefits
- Vitality Health Insurance.
- Free on-site parking.
- A supportive and friendly working environment.
- Opportunities to develop skills and responsibilities.
Customer Services Team – Software Support Advisor in Oxford employer: FOCUS MICRO SYSTEMS LIMITED
Contact Detail:
FOCUS MICRO SYSTEMS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team – Software Support Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Focus Micro Systems. Understand their software and the property sector they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain things clearly and concisely. Try role-playing with a friend or family member to get comfortable with answering questions and resolving issues.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer queries. Be ready to share these during your interview to demonstrate how you can handle similar situations at Focus Micro Systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team. So, hit that apply button and let’s get started!
We think you need these skills to ace Customer Services Team – Software Support Advisor in Oxford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the entire job description. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Communication Skills: Since this role is all about helping customers, highlight your communication skills in your application. Share examples of how you've effectively resolved queries or helped clients in previous roles.
Be Specific About Your Experience: When detailing your previous experience, be specific about your customer service or software support roles. We want to see how your background aligns with what we do at Focus Micro Systems.
Apply Through Our Website: Don’t forget to hit that apply button on our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our friendly team.
How to prepare for a job interview at FOCUS MICRO SYSTEMS LIMITED
✨Know the Software Inside Out
Before your interview, make sure you familiarise yourself with the property management software that Focus Micro Systems offers. Understanding its features and common issues will help you demonstrate your ability to support clients effectively.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice explaining complex concepts in simple terms. You might even want to role-play with a friend, simulating customer queries to show how you would handle them during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service experience. Think of specific examples from your past roles where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
✨Emphasise Teamwork and Adaptability
Focus Micro Systems values a friendly team environment, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or adapted to changes in a fast-paced setting.