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- Tasks: Be the first point of contact for customers needing tech support via phone or email.
- Company: Join a well-established support company with a dynamic team.
- Benefits: Competitive salary, great career path, and excellent company benefits.
- Why this job: Kickstart your tech career and make a real difference in customer support.
- Qualifications: 2+ years in support, strong communication skills, and tech-savvy.
- Other info: Opportunity for growth in a rewarding environment.
The predicted salary is between 28800 - 43200 £ per year.
The Company:
Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.
The Role:
Due to industry growth, we now have a requirement for a self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team.
Key responsibilities:
- Being the first point of contact for customers seeking technical assistance over the phone or email;
- Qualifying and documenting the problems raised by customers;
- Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software;
- Provide on-site support for client networks and applications across the UK;
- Provide remote and telephone support for client networks and applications.
The Candidate:
The ideal candidate for this position will have at least 2 years of experience within the support sector. This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation. In return, my client is offering a great career path with a competitive salary and great company benefits.
Key skills are as follows:
- Windows 7, 8 & 10 Administration & Support;
- Active Directory Administration, new user setups (User Accounts, O365 Mailboxes);
- Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLANs;
- Understand cabling needs for IT/Telephone System Jobs;
- Strong communication and customer service skills;
- Ability to quickly learn new applications and technologies;
- Able to install, configure, upgrade and relocate PC hardware, software and print devices;
- Experience of Windows XP, Vista, 7, 8, 10, Office problem solving;
- Experience of PC hardware troubleshooting and problem solving;
- Microsoft Office 365 experience an advantage;
- Basic Administration of Exchange Server and mobile email technologies.
This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer. Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application.
Location: Reading, Berkshire. This role is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, Beaconsfield, High Wycombe, Hayes and Henley on Thames.
1st Line Support in Reading employer: Focus IT Recruitment
Contact Detail:
Focus IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Reading
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and customer service experience, as these are key in the support sector.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace 1st Line Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support role. Highlight your experience with Windows administration, Active Directory, and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about support roles and how your skills can benefit our team. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: Don’t forget to mention your technical know-how! Whether it's troubleshooting PC hardware or understanding networking basics, we want to know what you bring to the table. Be specific about your experiences with technologies mentioned in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Focus IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7, 8, and 10, as well as Active Directory. Be ready to discuss your experience with troubleshooting hardware and software issues, as this will likely come up during the interview.
✨Show Off Your Communication Skills
As a 1st Line Support Engineer, you'll be the first point of contact for customers. Practice explaining technical concepts in simple terms, and think of examples where you've successfully helped customers resolve their issues.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share specific examples of how you've tackled challenging support requests in the past. Highlight your ability to quickly learn new applications and technologies, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and the company culture. This shows your interest in the role and helps you determine if it’s the right fit for you.