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- Tasks: Provide top-notch technical support across various levels and resolve diverse IT issues.
- Company: Join a well-established IT Managed Services Provider with a dynamic team.
- Benefits: Competitive salary, ongoing training, and opportunities for career advancement.
- Other info: Great opportunity to grow in a fast-paced managed service environment.
- Why this job: Enhance your tech skills while making a real difference in customer support.
- Qualifications: 5+ years of experience in IT support with strong Windows and networking knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Focus IT has the pleasure of working alongside this well-established IT Managed Services Provider. Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support. This is a small and dynamic team where you will continue to develop your technical skills.
You will handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries.
You will be an experienced Support Engineer with 5 or more years’ commercial experience with excellent knowledge of Windows, Networking and some Mac exposure. Typical skills required are Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols and Microsoft Operating Systems. You are required to have strong commercial knowledge of Windows Server Maintenance, upgrades and installations.
You will ideally have any certifications or be working towards CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA or CCNP. Any experience working in a Managed Service environment would be great!
Service Desk Engineer in London employer: Focus IT Recruitment
Contact Detail:
Focus IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled complex server queries or resolved tricky support incidents to impress the hiring team.
✨Tip Number 3
Stay updated on industry trends! Keep an eye on the latest developments in Windows Server, Networking, and Mac systems. This knowledge will not only help you in interviews but also show that you're passionate about your field.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Service Desk Engineer. Plus, it shows you're serious about joining our dynamic team and ready to take your career to the next level.
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Windows, Networking, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific technical skills and experiences that relate to the job description. Whether it's your knowledge of Server maintenance or your experience in a Managed Service environment, we want to know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Networking, and Mac systems. Be ready to discuss your experience with specific versions like Server 2003/2008/2012 and Exchange 2007/2010. They’ll likely ask you about real-life scenarios where you resolved issues, so have a few examples up your sleeve.
✨Show Off Your Customer Service Skills
As a Service Desk Engineer, communication is key. Prepare to demonstrate how you've maintained customer communication during support incidents. Think of times when you’ve had to explain complex technical issues in simple terms or kept clients updated on their ticket status. This will show you can handle the customer-facing side of the role.
✨Familiarise Yourself with the Company
Do a bit of homework on the IT Managed Services Provider you’re interviewing with. Understand their services, culture, and any recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in the company and the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like resolving a complex server query or managing a high volume of calls. Practice articulating your thought process and problem-solving approach. This will help you demonstrate your critical thinking and technical expertise effectively.