At a Glance
- Tasks: Provide 2nd line technical support and resolve client issues efficiently.
- Company: Award-winning IT Support Company with a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and develop your skills.
- Why this job: Join a market leader and make a real difference in client satisfaction.
- Qualifications: 2+ years of helpdesk experience and strong knowledge of Windows systems.
The predicted salary is between 30000 - 42000 £ per year.
Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 2nd Line Support Analyst to complement their existing support team. Your role will be to provide 2nd line technical support to some of our key clients, maintaining a high degree of client service ensuring responses are accurate.
As an initial point of escalation for our 1st line team, you will be required to take escalations, fully understand the problem and resolve within agreed SLAs. You will have overall responsibility for the progression and effective resolution of all support cases received in accordance with our SLAs and KPIs, managing client accounts from a technical perspective. Taking ownership of issues and ensuring the clients’ expectations are both set, met and exceeded.
To qualify for this role you must have experience in the following:
- Windows Desktop (7, 8.1, 10): Install, configure and troubleshoot issues.
- Microsoft Office suites: Experience with using and troubleshooting.
- PC hardware: Good understanding of set-up and configuration.
- Windows Server (2012 R2, 2016, Hyper V): Install, configure and troubleshoot issues.
- Active Directory: Good working knowledge of Group Policies, Terminal Services and DHCP.
- Proactive server monitoring and reporting.
- Backup monitoring and reporting.
- Networking: Understanding of networking and troubleshooting, basic understanding of IP addresses, DNS and what makes up an IT network, diagnosing internet connection issues, diagnosing Wi-Fi issues.
You will be an experienced Helpdesk 1st Line Support Engineer with 2 or more years commercial experience and excellent knowledge of Microsoft Windows Desktop Operating Systems and Office 365 experience. This is an excellent opportunity to join this dynamic market leader.
Please send CVs to Amit Gohil for more information.
2nd Line support Engineer in Bedford employer: Focus IT Recruitment
Join a dynamic and award-winning IT Support Company that prioritises employee growth and development. With a strong focus on client service, you will thrive in a collaborative work culture that encourages innovation and problem-solving. Located in a vibrant area, the company offers competitive benefits and a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line support Engineer in Bedford
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 2nd line support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Desktop and Microsoft Office. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Showcase Your Problem-Solving Skills:As a 2nd Line Support Engineer, you'll need to demonstrate your ability to troubleshoot and resolve issues. Include examples in your application that show how you've taken ownership of problems and exceeded client expectations.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant. We want to get a sense of your personality while also understanding your technical expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Focus IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Desktop and Server systems, as well as Microsoft Office. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Understand the Client's Perspective
Since you'll be dealing with clients directly, it’s crucial to demonstrate your understanding of client service. Think about times when you’ve gone above and beyond for a client. Share these stories during the interview to highlight your commitment to exceeding expectations.
✨Familiarise Yourself with Networking Basics
Given the role's focus on networking, make sure you can explain basic concepts like IP addresses, DNS, and how to diagnose internet and Wi-Fi issues. Being able to talk confidently about these topics will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their approach to client support. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
